Senior Manager of Commercial Operations (f/m/d)
Advancedphotonix
Your Responsibilities:
The Senior Manager of Commercial Operations (f/m/d) is responsible for managing the Sales & Operations Planning (S&OP) process and optimizing Luna Innovations’ end-to-end order-to-remittance (O2R) process. This role ensures effective utilization of ERP systems, drives continuous improvement initiatives, and oversees performance tracking to enhance operational efficiency.
Sales & Operations Planning (S&OP) Management:
• Own, manage, and continuously improve the S&OP process, ensuring clear communication and coordination across sales, operations, finance, supply chain, and customer success teams.
• Facilitate regular S&OP meetings, document outcomes, and ensure accountability for action items.
Order-to-Remittance (O2R) Optimization:
• Streamline and enhance the O2R process from order intake through invoicing and cash collection.
• Optimize contract administration, aligning commercial terms, pricing, and service-level agreements (SLAs) with organizational goals.
• Collaborate with finance, sales, operations, and supply chain teams for seamless process integration.
ERP System Utilization and Commercial Analytics:
• Ensure effective utilization of ERP systems to support commercial processes and workflows.
• Coordinate with IT to drive functional ERP improvements and resolve issues.
• Utilize Salesforce, Power BI, or Tableau to analyze and optimize commercial processes.
• Develop and maintain performance dashboards to track key commercial metrics, including O2R cycle times, invoicing accuracy, and cash flow effectiveness.
Performance Tracking and Optimization:
• Develop and monitor commercial operations metrics to provide insights into process efficiency and identify areas for improvement.
• Implement strategies to enhance productivity, reduce costs, and ensure quality in operations.
• Collaborate with department leads to achieve operational goals and maintain high-quality standards.
Commercial Operations Improvement:
• Identify opportunities to enhance commercial operations through process analysis and stakeholder collaboration.
• Implement continuous improvement frameworks, such as Lean or Six Sigma, to streamline workflows and eliminate inefficiencies.
• Foster a culture of continuous improvement by encouraging employee involvement and feedback.
Commercial Execution & Risk Management:
• Collaborate with legal, finance, and sales teams to mitigate risk and ensure compliance with relevant regulations and policies.
Cross-Functional Collaboration:
• Act as a liaison between sales, finance, operations, and customer success teams, ensuring alignment and continuous improvement in commercial practices.
• Foster a collaborative approach to enhance commercial efficiency and customer experience.
Your Qualifications:
• Completed business studies or comparable education
• 10+ years of experience in commercial operations, sales planning, or ERP-supported commercial process optimization, ideally in technology, manufacturing, or similar industries
• Experience in functional ERP system utilization, Salesforce, and data analytics tools such as Power BI or Tableau
• Fluency in German and English
• Strong MS Office skills
• Demonstrated success in optimizing commercial processes and facilitating cross-functional collaboration
• Strong analytical, organizational, and communication skills
• Proven ability to lead continuous improvement initiatives and implement new technologies to enhance operational efficiency
Job Details:
Job Type: Full-Time, Permanent
Work Location: Cologne, Mülheim, Home-Office work possibility