Welcome to Arkos Health! We are a value-based healthcare company providing solutions for payors and providers by combining unique technology with in-home, virtual, and in-clinical care for patients. Arkos serves health plans and provider organizations by managing their highest-risk and highest-cost populations. We are currently in Arizona, Nevada, North Dakota, Illinois and Vermont! Our goal is to be the most valued partner to health plans, service providers, and the community we collectively serve.

We are looking for a Provider Relations Representative to join our team!

How You'll Make a Difference:

The Provider Relations Representative will be responsible for ensuring the success of patient care and provider engagement. They will foster positive relationships with patients, providers, and health plan representatives, acting as a liaison to facilitate coordination of care. The Provider Relations Representative will be embedded within provider practices, working closely with both field providers and primary care teams to ensure timely care delivery and positive patient outcomes. They will educate providers on Arkos Health services, policies, and best practices, track provider performance metrics, and identify opportunities for improvement.

Why Arkos?

• Great Benefits!
  • Employer-paid Medical, Dental and vision premiums at no cost to you
  • Employer-paid Short-Term Disability premiums at no cost to you
  • Employer-paid Life Insurance premiums at no cost to you
  • Employer matching 401(k)
  • 15 days annual combined sick/vacation and 9 days of holiday during your first year
  • Your Birthday off!

• We have great people and a growing culture! From coffee bars to Ice Cream Day, we recognize our team!
• We are ranked as the 113th fastest-growing private company in the United States and 11th within the healthcare services sector on the 2024 Inc. 5000 list! Join us today!

Essential Duties and Responsibilities:

• Develop and maintain strong relationships with providers and patients, serving as the primary point of contact for information, problem-solving, and engagement activities
• Complete outreach communication with providers and patients regularly, addressing inquiries, providing information, and ensuring both feel supported and informed
• Educate providers on Arkos Health services, health plan policies, performance improvement initiatives, and best practices, providing ongoing support and facilitating group training sessions
• Efficiently manage multiple tasks, balancing provider engagement, patient outreach, and administrative duties to ensure effective execution of responsibilities
• Review and analyze provider and practice performance data (including EMR data, patient outcomes, satisfaction, and clinical metrics) to identify trends, gaps, and areas for improvement
• Develop and implement strategies for improving patient and provider outcomes, including targeted outreach, performance improvement plans, and process enhancements based on data insights
• Oversee and coordinate patient referrals, ensuring smooth communication between internal teams and primary care providers, and track outcomes to drive continuous improvement
• Track, analyze, and report on key provider and patient metrics (e.g., quality, risk performance, incentive outcomes), and provide actionable insights to drive improvement
• Organize and lead provider meetings, luncheons, and other engagement events to strengthen relationships, promote Arkos initiatives, and foster collaboration within the network
• Guide providers in using performance data and reports to identify areas for improvement, set goals, and make informed decisions that support organizational objectives
• Collaborate with the marketing team to develop and execute strategies aimed at increasing patient engagement with provider practices, including distributing promotional materials and participating in events like health fairs and employer group activities
• Provide training to providers and practice staff on performance improvement initiatives, coding/billing, operational procedures, and how to leverage data for better outcomes
• Travel to local provider offices and events (e.g., health fairs, broker events, provider programs) to promote Arkos Health services, enhance provider engagement, and increase patient interaction
• Maintain accurate provider contact notes, update systems (e.g. Arkos 360 Database), and provide timely updates to supervisors on key activities and issues
• Ensure leadership is well-informed of any provider or patient issues and/or concerns and support the resolution of these in a timely and consistent manner
• Perform other duties as assigned to support the overall effectiveness of the organization

Qualifications and Skills:

• High school degree or GED equivalent
• At least 2 years experience in a healthcare environment
• Availability for evening and weekend work events is required
• Current unrestricted state Driver’s license, reliable transportation, and proof of auto insurance
• Must have proof of current TB test- company provided
• Current Hep B test- or waiver – company provided
• Current Flu shot- or waiver and mask- company provided
• Prior experience with provider networks and contracting with physicians
• Must be able to interact with healthcare professionals
• Knowledge of medications, medical terminology, and patient care

What's Next?

Apply for the Job! Our recruitment team will review your application and reach out to schedule a quick call!

Please feel free to forward this opportunity to someone you believe might be a good fit! If hired, you could be eligible for a referral bonus!

Must complete our Culture Index Survey. Take the assessment at https://go.cultureindex.com/s/bg3VS0H2kF. This is not a pass/fail test and does not measure intelligence.

Arkos Health EEO Statement:

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Arkos Health is a drug-free workplace. All job applicants selected for employment are required to submit to a pre-employment drug test and background check.

Arkos Health participates in E-Verify to confirm eligibility to work in the United States. To view the details on this program, visit our career page at Careers - Arkos Health