Welcome to Arkos Health! We are a value-based healthcare company providing solutions for payors and providers by combining unique technology with in-home, virtual, and in-clinical care for patients. Arkos serves health plans and provider organizations by managing their highest-risk and highest-cost populations. We are currently in Arizona, Georgia, Montana, Nevada, North Dakota, Illinois and Vermont! Our goal is to be the most valued partner to health plans, service providers, and the community we collectively serve.

How You'll Make a Difference:

Arkos Health is seeking a Healthcare Outreach Supervisor. The Healthcare Outreach Supervisor reports directly to the Director of Quality. This position ensures adherence to all standards and expectations of the Healthcare Outreach teams, made up of: Healthcare Outreach Specialists.

Why Arkos?

• Great Benefits!
  • Employer-paid Medical, Dental and vision premiums at no cost to you
  • Employer-paid Short-Term Disability premiums at no cost to you
  • Employer-paid Life Insurance premiums at no cost to you
  • Employer matching 401(k)
  • 15 days annual combined sick/vacation days during your first year
  • 10 paid holidays
  • Your Birthday off!

• We have great people and a growing culture! From coffee bars to Ice Cream Day, we recognize our team!
• We are ranked as the 113th fastest-growing private company in the United States and 11th within the healthcare services sector on the 2024 Inc. 5000 list! Join us today!

Essential Duties and Responsibilities:

• Provide daily, in-person guidance through clinical leadership to the Patient Outreach Specialists.
• Maintain and ensure the successful process flow of all telephonic duties
• Provide appropriate orientation and onboarding for new telephonic staff
• Develop, apply, and monitor ongoing competencies, training, and employee growth
• Assist and resolve any issues with patients, staff, etc. in a professional and timely manner
• Demonstrate skills and abilities of all telephonic roles, including the ability to be an active telephonic staff member taking/receiving calls
• Conducts performance evaluations with Director and formulates disciplinary action plans as appropriate. Monitors and coaches staff to improve performance and employee output
• Work closely with Directors and Human Resources to resolve any issues or concerns regarding staff performance
• Reviews timecards and attendance
• Monitors and maintains telephonic productivity
• Prepare and investigate any quality issues or complaints involving the telephonic teams. Submit to Director of Clinical Services or Director of Quality
• Maintain a strong teamwork philosophy and willingness to proactively accept change
• Be able to maintain necessary metrics of performance for individual employees, as well as the team. Be able to analyze those metrics and develop quality improvement projects to promote excellence and efficiency
• Serve as a key partner in leading team huddles and meetings, promoting positivity, professionalism and mentorship
• Complete all other duties as assigned

Qualifications and Skills:

• High school diploma or GED required
• MA, CNA or former medical office experience preferred
• Previous customer service experience preferred
• Knowledge of medical terminology and patient care preferred
• Language & Communication Skills: Must be fluent in both spoken and written English and maintain professionalism in all verbal and written correspondence with both internal and external clients
• Decision Making: Makes appropriate decisions for clinical team issues, necessary performance counseling and appropriately request assistance from Supervisory team when necessary
• Computer Skills: Able to utilize necessary programs to ensure effective communication and collection of required member chart data; including but not limited to: Microsoft products, Carepointe, and other software as necessary
• Problem Solving: Must maintain leadership-level Clinical problem-solving skills, with the ability to operate independently and provide necessary clinical guidance to field-based clinical teams

What's Next?

Apply for the Job! Our recruitment team will review your application and reach out to schedule a quick call!

Please feel free to forward this opportunity to someone you believe might be a good fit! If hired, you could be eligible for a referral bonus!

Must complete our Culture Index Survey. Take the assessment at https://go.cultureindex.com/s/bg3VS0H2kF. This is not a pass/fail test and does not measure intelligence.

Arkos Health EEO Statement:

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Arkos Health is a drug-free workplace. All job applicants selected for employment are required to submit to a pre-employment drug test and background check.

Arkos Health participates in E-Verify to confirm eligibility to work in the United States. To view the details on this program, visit our career page at Careers - Arkos Health