At ASC we know that the mixture of experience, skills, and attitude are key ingredients in making a team succeed so we need the right people on board.

We value diversity in all its forms, including diversity of experience. It's been shown that people in underrepresented groups may only apply for a role when they meet all the role criteria, but if you think you have what it takes then apply anyway and let's see where it goes!

Who we are and what we do

Author-it Software Co. (ASC) is a world leading provider of on-premise and cloud-based products for authoring technical publications, e-learning and pharmaceutical information.

What does that mean for our customers? Our tools are used by some of the world’s largest organisations to enable reuse, reassembly and multiformat consumption of mission critical content. Our two software platforms, Docuvera and Author-it, enable the transformation of how our customers create and manage their content, leveraging a component first approach where content is broken down, easily assembled into documents, and reused across their organisation.

Our two products serve different industries; Docuvera’s focus is solving the problem of inefficiency in creating and updating documentation through the drug development lifecycle for biopharma for large global Life Science customers, while Author-it provides technical documentation, learning & development, and compliance solutions for hightech, manufacturing, energy and more, at enterprise scale across the globe.

Established in 2000, we are currently headquartered in Wellington, New Zealand. We have a team of over 100 people based mainly in New Zealand, Europe, and the United States, working across Technology, Product, Quality, Customer Success, Marketing, Sales, Finance and People Experience teams.

The part you’ll play

As a key part of the operations team, you’ll work with our sharp team of engineers to maintain our existing infrastructure and design and deliver changes we’ve planned for our product roadmap.

Day to day, you’ll work with a combination of Windows and Linux servers, deploying new environments, and performing general operational duties. You’ve got a real knack for spotting where tech can improve process, so you’ll also be constantly working to automate existing manual processes where possible.

What you’ll focus on

Your expert knowledge of software development will have you ready to hit the ground running in this role.

You’ll work as part of an on-call rotation, which suits you well - because when you’re on, you’re really on. Your razor-sharp focus will see you develop and deploy software with efficiency and accuracy. A key part of your role will be maintaining our existing infrastructure, carrying out O/S patching, AV updates and the like, so you’ll know our platforms inside out and make sure the day to day is running smoothly.

You’ve got a natural drive to improve the way things are done. You can spot where cracks may form early and you love finding the most efficient solution to any challenge, so you’ll enjoy working to automate our server and application deployments. You’ll automate manual processes using tools like CloudFormation or Ansible, and closely monitor the security of our platforms, working to improve it where possible.

We’ve got big plans for the expansion and improvement of our product offering. So engineers like yourself will play a key role, working with our development teams to plan and support the required infrastructure updates and changes we have in store.

What you’ll bring to the role

At ASC we know that the mixture of experience, skills and attitude are key ingredients in making a team succeed so we need the right people on board.

You will have this experience and knowledge

• In this role you’ll be driven by your desire to solve problems. You love troubleshooting and searching for a diagnosis for any problem - so you’ll be ready to tackle each day’s challenges head on. You won’t be thrown when things change - and they do change, often. When environments change unexpectedly, or tech updates are rolled out, you’ll have no trouble adapting, familiarising yourself and getting straight into bringing our platforms up to speed.
• You’re also great with people. Our ever-growing team of developers are a tight-knit bunch who make getting on and collaborating easy, but if you work well with others and value a shared, team effort, you’ll fit right in.
• You’ll have some solid hands on experience managing an AWS environment behind you, where you would’ve gotten familiar with some of the following:
  • CloudFormation
  • DataPipeline
  • DynamoDb
  • ECS
  • EC2
  • ElasticSearch
  • IAM
  • Lambda
  • RDS
  • S3
• You’re experienced with source control (git, branching, pull requests), our business is building software. You will have some basic SQL querying skills, and are familiar with most of the below:
  • Windows administration (domain concepts, Microsoft SQL Server)
  • Linux administration
  • Expertise with Ansible, Jenkins and how to automate within the CI/CD process
  • Windows and Linux scripting (PowerShell, Python and Bash or other shell flavours)
  • Network management such as subnets, routing, VPC and VPN management
  • Office365 and AzureAD administration
  • Task management using software like Trello and Jira

You will have refined these skills

• Your team-first mindset. Your way of working is collaborative
• A willingness to learn, to adapt to try new things, or take on a different perspective
• Resiliency, as change comes with the territory in a scale up tech environment
• A positive attitude and strong EQ to build and maintain a great connection with your team members across ASC
• The ability to think outside the box and focus on solutions

You’ll have these certifications or qualifications

• College or university degree is desired

How We Do Things Here

Our guiding principles, entitled How We Do Things Here, set the tone for life at ASC:

• We delight our customers
• We focus on solutions
• We act with integrity
• We nurture growth
• We put people first

That gives you an idea of how we work together.

Of the many qualities our diverse global team have, one that stands out is our passion for what we do. We take pride in our work and we are constantly learning and adapt to try new things or take on a different perspective. We enjoy and thrive in our rapidly changing environment, which requires flexibility and self-discipline, but, in return, we relish the excitement that we are part of a fast-paced scale up business working on transformative technology.

Why ASC is an awesome place to grow your career

We operate in a high trust environment, and we really walk the talk. We aspire for everyone to be themselves and be comfortable at work, so we put great emphasis on ensuring our people have what they need to be at their best. This includes:

• offering a digital first, fully flexible working style
• having modern tools and systems
• relaxed office hubs in some countries, stocked with free drinks and snacks
• offering extra paid time off for year end closedown and your birthday (with unlimited PTO in the USA)
• rewarding our long serving people with long service leave
• engaging everyone in reward and recognition programs
• access to various wellbeing platforms
• a focus on personal growth, including dedicated ‘tools down’ personal development time
• in the USA, we offer fully funded health benefits, like dental and medical

all within in a diverse, supportive, and inclusive global community.

Key info about our process

• This role is full time, Monday to Friday, and will be based remotely or on site - we're pretty flexible. We'll provide the tools you need to do your best work.

• Our process generally consists of 2 online interviews of around an hour each generally with one or two people, and a technical test if the role is in the Engineering space. We'll then request a minimum of two references and require a clean background check from your home country.

• If there is anything we should consider to enable your experience in our recruitment process to be more inclusive, please let us know.

• We'll close applications when we find the right person!

• For agencies, we have a preferred supplier arrangement with various global recruitment partners so please don't send us unsolicited CVs.