Please note that we will only be able to accept candidates who have the appropriate rights and documentation for employment in Cyprus.

Who we are.

Axi is a leading global provider of margin and deliverable Foreign Exchange, Contracts for Difference (CFDs), and Financial Spread betting. Our business has evolved into a world-class, multifaceted brokerage with offices in six regions. With heavy investment in the latest trading technology, Axi seeks to offer the most comprehensive end-to-end trading experience available, servicing traders of all levels from beginners to institutional-level clients.

Let's talk about the cool stuff you do at Axi!

The Client Communications Architect plays a key strategic role in designing and implementing the overall communication framework across all client touchpoints. This role ensures that the voice, tone, and messaging cadence are aligned with the company’s brand, client needs, and business goals—driving meaningful engagement and client satisfaction.

Your EDGE assignment/You will:

Strategy & Design

Develop and own the client communication strategy across email, in-app messaging, push notifications, and other digital channels.

Define communication architecture including tone, messaging triggers, and voice consistency.

Customer Journey Optimization

Build and maintain messaging frameworks aligned to client lifecycle stages and engagement points.

Use customer journey maps to optimize content delivery and timing.

Cross-Functional Collaboration

Partner with Marketing, Product, Data Analytics, and Customer Success to ensure messaging reflects product features and customer behavior insights.

Performance & Optimization

Analyze campaign performance metrics (e.g., open rates, CTR, conversion, churn) and iterate to improve impact.

Lead A/B and multivariate testing to validate and refine communication strategies.

Innovation & Governance

Stay ahead of industry trends and apply best practices in customer communication and engagement.

Ensure consistency in language, style, and tone across all messaging platforms.

Mentor team members and drive a culture of continuous improvement and innovation.

Are you the one?

Experience

5+ years in client communications, CRM, lifecycle marketing, or related roles.

Proven experience developing omnichannel communication strategies in digital-first businesses.

Strong understanding of customer segmentation, behavioral triggers, and engagement metrics.

Skills & Tools

Expertise with CRM and communication tools (e.g., Salesforce Marketing Cloud, Braze, Iterable, HubSpot).

Strong knowledge of A/B testing, campaign performance analytics, and message personalization.

Excellent writing/editing skills with a deep understanding of voice, tone, and customer empathy.

Soft Skills

Strategic thinker with strong stakeholder management and cross-functional collaboration abilities.

Ability to manage multiple projects and guide teams with a hands-on leadership approach.

Data-driven mindset with creative problem-solving capabilities.

Axi's bag of delights

• Competitive and attractive compensation.
• Extensive learning opportunities, such as professional training and certifications and soft skills development.
• 21 annual leave days per year, 5 paid study leave days per year, and 1 paid volunteer day per year.
• Health Insurance.
• Hybrid work mode for greater flexibility

Axi's interview journey

• Talent Acquisition Interview (45 minutes)
• Hiring Manager Interview (1 hour)
• Head of Department Interview (30 minutes)

Please note that our organization works with recruitment agencies on a pre-approved basis only. A recruitment agency that wishes to submit candidate profiles or resumes for consideration must obtain prior written consent from our talent acquisition team. We do not accept unsolicited resumes from recruitment agencies, and we will not be responsible for any fees related to unsolicited resumes. Should we receive an unsolicited resume from a recruitment agency that does not have prior written consent, we will not be responsible for the payment any fees related to the recruitment of the candidate represented in the unsolicited resume.

At Axi, we prioritise creating a workplace that upholds fairness and respect for all. We encourage every individual within our community to contribute towards a culture where everyone feels a sense of belonging and is treated with the dignity they deserve. We make all employment-related decisions—whether in hiring, compensation, training, performance reviews, or termination—based on merit and without bias, ensuring equal opportunities for everyone. We consciously work to identify and overcome any unconscious biases, with a commitment to fostering an inclusive environment where every employee and candidate feels genuinely welcomed and valued.