We are seeking a Senior Program & Account Manager to lead one of our global client relationships. In this strategic, client-facing role, you will serve as the primary point of contact, guiding the direction of the client’s branded merchandise programs while collaborating with internal teams across creative, operations, warehouse, and fulfillment.

The ideal candidate brings deep branded merchandise industry experience, exceptional communication skills, and a proven ability to manage complex global programs.

Essential Functions

International Business & Logistics

• Oversee the setup and enablement of international inventory hubs and branded merchandise programs.
• Drive program innovation and identify opportunities to expand international fulfillment capabilities.
• Facilitate strategic planning, regular business reviews, and international client communication touchpoints.
• Navigate overseas shipping, production, and fulfillment processes.

Enterprise-Level Account Experience

• Serve as the primary relationship and sales lead for a high-profile global client account.
• Guide the strategic direction of the client’s global branded merchandise programs.
• Build and maintain senior-level client relationships with a consultative, solution-oriented approach.
• Represent the client’s needs internally while promoting scalable, brand-aligned solutions.

Overseas Partnerships

• Collaborate cross-functionally with internal teams and international partners.
• Demonstrate familiarity with international logistics, overseas production partners, and cross-border fulfillment strategies.

Job Specifications

• 5+ years of experience in the branded merchandise or promotional products industry.
• Proven success managing large enterprise and/or global client accounts.
• Strong relationship-building and communication skills with executive-level stakeholders.
• Ability to think strategically, problem-solve proactively, and drive client growth.
• Experience supporting or overseeing international service delivery, logistics, or vendor coordination.
• Proficiency in Salesforce and NetSuite is a strong plus.
• Preference given to candidates in the greater Cincinnati, OH or Austin, TX areas and Central/Eastern time zones.

Benefits & Perks

• Medical, dental, and vision insurance
• Paid vacation, sick, and personal time
• 401(k) with matching
  

About Boundless

Boundless is the first promotional marketing company to bring together the people, the process, and a unique technology platform to drive results with visibility and control. We unlock creativity and collaboration in organizations, sparking lasting connections with the people they care about. The company works with over 10,000 buyers representing upwards of 3,000 companies. Headquartered in Austin, Texas, Boundless has locations throughout North America. For more information, visit
www.boundlessnetwork.com.

At Boundless we welcome all applicants regardless of gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, pregnancy status, veteran status, or any other differences.