We are seeking a Program Manager (PM) to join our Programs Team. The PM serves as the primary point of contact for all program-related conversations, ensuring operational stability, client satisfaction, and program financial growth. This role balances client relationship management with hands-on program execution, collaborating with Independent Sales Partners (ISPs) when assigned, or owning the entire client relationship for house accounts.

The PM works cross-functionally with internal teams to deliver scalable, reliable program execution. They are accountable for program revenue, SLA adherence, merchandising, while maintaining strong client relationships that drive retention and expansion.

Essential Functions

Program Management & Execution:

• Oversee the day-to-day operations of assigned programs, ensuring SLA adherence, efficiency, and profitability.
• Manage quoting, sales, planning, ideation, and seasonal merchandising refreshes.
• Partner with Shared Services/Support for order entry, SO/PO management, and client service delivery.
• Maintain program documentation, including SOPs, playbooks, and reporting dashboards.
• Ensure all program orders are processed on time, meeting client expectations.

Client & Vendor Communication:

• Serve as the primary point of contact for all program-related conversations with clients and vendors.
• Collaborate with ISPs, who lead ad hoc/drop-ship business, while PMs own program execution and relationships.
• Build and maintain strong client relationships, fostering loyalty and long-term retention.
• Lead program-specific client meetings, presentations, and strategy discussions, ensuring seamless communication and proactive issue management.

Financial & Revenue Management:

• Identify and capitalize on new business opportunities within existing accounts.

• Drive program revenue growth and profitability, ensuring financial goals are met or exceeded.
• For ISP-led accounts, PMs focus on program revenue; ISPs own ad hoc/drop-ship sales.
• For house accounts, PMs own both program and account revenue growth.
• Lead the program portion of Quarterly Business Reviews (QBRs), presenting KPIs and strategy, while ISPs (if involved) present ad hoc sales opportunities.

Operational & Process Improvement:

• Identify opportunities to optimize program workflows, tools, and processes for efficiency.
• Partner with internal teams to address technical or workflow issues impacting programs.
• Collaborate with leadership for escalations and long-term strategy alignment.
• Compile and analyze program data to identify trends and drive continuous improvement.

Job Specifications

• Strong organizational and project management skills.
• Excellent communication and relationship-building abilities.
• Ability to manage multiple programs and prioritize tasks effectively.
• Knowledge of vendor management, merchandising, and order fulfillment.
• Strong analytical ability to drive data-based decisions.
• Ability to manage relationships in a
  dual ownership model with ISPs—respecting swim lanes and ensuring client clarity.
• Experience in sales, marketing, or account management within a similar industry is preferred.

Other Specifications

• Position can be fully remote with preference given to candidates withing driving distance of any of these locations – Austin, TX, Cincinnati, OH, Phoenix, AZ, and St. Paul, MN.
• Some travel may be required.

Benefits & Perks

• Medical, dental and vision insurance
• Paid time off
• 401(k) with matching

At Boundless we welcome all applicants regardless of gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, pregnancy status, veteran status, or any other differences.

About Boundless Network:

It’s an exciting time of growth and development at Boundless, as we are acquiring other like-minded branded merchandise distributors while remaining steadfast in our commitment to providing excellent customer and employee service on an evolving technology stack. We are proud of our enviable culture built on strong core values, a pioneering mindset, a people-first mentality, and a fun yet high-achieving work environment that celebrates each other’s wins. We also offer full comprehensive health care benefits, paid vacation, and matching 401k.

Boundless has been recognized in:

- Inc. 5000’s List of America’s Fastest Growing Companies

- 2025 PPAI Best Places to Work

- Top 20 ASI and PPAI Distributor