Sr. Account Manager Job Description

The primary function of our Sr. Account Manager is to service current Enterprise Accounts by working with key buyers inside the organization. This individual will be a true client advocate, focused on delivering comprehensive branded merchandise solutions to the client’s key stakeholders.

The Sr. Account Manager’s extensive product and service knowledge, along with their understanding of industry trends, will help them communicate with the client, understand its needs and ensure that the expectations of the client are met. This role will be responsible for developing sales and growth strategies meeting revenue goals for the account. You should be an adaptable, knowledgeable multi-tasker with a strong systems/technology understanding and excellent communication skills.

Position Responsibilities

• Develop and maintain strong, long-lasting advisor relationships with key buyers, customer stakeholders and executive sponsors

• Ensure the timely and successful delivery of our solutions per customer needs and objectives

• Effectively communicate the progress of weekly/monthly/quarterly initiatives to internal and external stakeholders

• Own the delivery of day-to-day customer engagements

• Own the development and implementation of programs and solutions to meet customer needs and deliver the expected customer experience

• Effectively understand customer expectations and employ best practices associated with selling skills, problem solving, proactive account management, and cross-functional teamwork to ensure we react as the customers’ most helpful partner

• Accountable for the coordination of internal resources to result in the acquisition and implementation of mutually favorable programs

• Contribute to the identification of new opportunities

• Collaborate on the assembly of monthly reports for analysis and recommendation of key growth areas

Skills and Abilities

• Bachelor’s degree in business, marketing, sales, communications or related field

• Excellent verbal and written communication skills

• The drive and energy to manage a large account or multiple accounts and projects while looking for new opportunities within existing client base

• Experience managing inventory programs

• Ability to collect, track and analyze large amounts of data

• Adaptability and strong problem-solving skills

• Ability to build rapport and collaborate with others within the company and externally with both customers and third parties

• Extensive product knowledge within the sales promotion/advertising specialty industry

• Ability to understand client needs and handle the negotiation process

• Excellent active listening skills

Other Specifications

• Periodic travel may be required

• This position can be remote or work in one of our local offices in TX, AZ, OH or MN

• Knowledge of Shopify, Salesforce, and Netsuite a plus

Benefits & Perks

• Medical, dental and vision insurance

• Paid vacation, sick, and personal time

• 401(k) with matching

• An abundance of cool swag!

At Boundless we welcome all applicants regardless of gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, pregnancy status, veteran status, or any other differences.

About Boundless Network:

It’s an exciting time of growth and development at Boundless, as we are acquiring other like-minded branded merchandise distributors while remaining steadfast in our commitment to providing excellent customer and employee service on an evolving technology stack. We are proud of our enviable culture built on strong core values, a pioneering mindset, a people-first mentality, and a fun yet high-achieving work environment that celebrates each other’s wins. We also offer full comprehensive health care benefits, paid vacation, and matching 401k.

Boundless has been recognized in:

- Inc. 5000’s List of America’s Fastest Growing Companies

- 2025 PPAI Best Places to Work

- Top 20 ASI and PPAI Distributor