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Technical Trainer - Semiconductor Automation Equipment

BROOKS AUTOMATION

BROOKS AUTOMATION

IT
Fremont, CA, USA
Posted on Tuesday, June 25, 2024

At Brooks, new ideas, new technologies and new ways of thinking are driving our future. Our customer focused culture encourages employees to embrace innovation and challenge the status quo with novel thinking and collaborative work relationships.

All we accomplish is grounded in our core values of World Class, Empowered, Accountable, Respectful, Engaged.

Technical Trainer - Semiconductor Automation Equipment

Job Description

ABOUT US:

Brooks is a growing, fast-paced technology leader in automation solutions which support the dynamic and expanding semiconductor and life sciences lab markets. At Brooks, new ideas, technologies, and ways of thinking are driving our future. Our customer-focused culture encourages employees to adopt innovation and collaborate with one another to achieve new heights. We are looking for a Technical Trainer as we accelerate our growth journey.

As a Technical Trainer specializing in semiconductor automation equipment, you will play a pivotal role in enhancing the technical proficiency of both internal staff and customers. Your responsibilities will include delivering internal and customer-facing Instructor-Led Training (ILT) classes, assessing students through hands-on activities, participating in the development of blended training programs, creating training materials, and ensuring continuous improvement in training content and processes. Additionally, you will collaborate with various departments to align training initiatives with organizational goals and drive customer satisfaction.

WHAT YOU WILL DO:

Instructor-Led Training (ILT) Delivery:

  • Conduct technical training sessions for internal staff and customers either on-site or at a Brooks Training Center.
  • Develop and implement training programs to elevate Customer Support Engineers (CSEs) to advanced levels of knowledge.
  • Lead the ILT program for select Brooks equipment curricula: incorporate new findings, maintain regular updates as needed, etc.

Training Recordkeeping:

  • Lead training participants through the Learning Management System (LMS), tracking attendance, progress, and completion of courses.
  • Maintain and share data on completed courses, absences, and issues via the LMS.
  • Provide weekly status reports to the Global Training Director to ensure clarity and sustainability of training initiatives.

Support Training Program Development:

  • Collaborate with Curriculum Development team to design blended (online + in-person) training programs based on research and organizational requirements.
  • Participate in the development of course curricula, syllabi, training plans, agendas, and course content in alignment with defined objectives and our Tiered Certification strategy
  • Prepare training materials (e.g. job aids, guides, reference sheets, presentations) to support ILT programs delivered by you and other technical trainers
  • Develop technical training documentation to support learning objectives.

Assessment and Development of Technical Staff:

  • Assess technical staff to identify skill gaps and development opportunities.
  • Collaborate with managers to create personalized development plans for employees.

Evaluation of Training Programs for Continuous Improvement:

  • Monitor and evaluate the effectiveness of training programs, gathering feedback from participants.
  • Determine overall program effectiveness and implement improvements as needed.
  • Collaborate with Service, Support, and Engineering departments to continuously improve training content and processes.
  • Collaborate with the Technical Training Manager towards the improvement of Brooks equipment and processes

Ensure Customer Satisfaction:

  • Positively influence customer loyalty and satisfaction by supporting regional teams in delivering targeted training.
  • Prepare and deliver training for customers to enhance their understanding and utilization of semiconductor equipment.

WHAT YOU WILL BRING:

  • Bachelor's degree in Engineering, Computer Science, or related field – or related experience
  • Proven experience in hands-on technical training involving mechanical and electrical equipment alongside software
  • Experience working with a Learning Management System (LMS) and/or E-Learning content creation tools.
  • Ability to travel approximately 30% of the time.
  • Excellent communication and presentation skills
  • Demonstrated ability to collaborate with cross-functional teams and drive continuous improvement.
  • Innovative mentality with a focus on aligning training initiatives with organizational goals to drive business results.

PREFERRED QUALIFICATION:

  • Experience in technical training in the semiconductor industry.
  • Solid understanding of semiconductor equipment and processes.

This role requires a blend of technical expertise, instructional design skills, and a customer-centric approach to ensure the effective delivery of technical training programs for semiconductor equipment.

Salary Ranges

$111,923.49 USD to $164,632.35 USD

Brooks is committed to fostering a diverse and inclusive workplace and proudly serves as an equal-opportunity employer. We welcome all qualified applicants regardless of race, color, religion, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other legally protected characteristics.

Diversity enhances our innovative capabilities and strengthens our ability to serve our customers and communities effectively. At Brooks Automation, we celebrate the unique experiences and perspectives each individual brings, believing they are essential to our collective success. Join us in building a workplace where every team member is valued and can thrive.

For applicants with disabilities requiring accommodations, don't hesitate to get in touch with HR.Recruiting@brooks.com or call +1 (978) 262-2400 to discuss your needs.

Review EEO Law & EEO Statement.

Brooks Automation participates in E-Verify® to confirm eligibility for employment in the United States. For more details, visit www.dhs.gov/E-Verify. E-Verify® is a registered trademark of the U.S. Department of Homeland Security.