Brooks is a leading provider of automation solutions with over 40 years of experience in the semiconductor industry, offering precision robotics, integrated automation systems, and contamination control solutions that empower chip manufacturers worldwide. Our product portfolio includes a range of automation solutions, including robots, vacuum systems, and atmospheric robots for semiconductor manufacturing (www.brooks.com).

Are you looking for a place where you can be part of a transformation? Join us at Brooks Automation and be a part of a dynamic organization that is shaping the future of technology.

Customer Support Engineer

Job Description

We are seeking a Customer Support Engineer to join our team in Northern Ireland, based at our customer site. This role provides highly visible, on-site support for tool-down situations and service agreement commitments, ensuring exceptional customer satisfaction. While primarily located in Northern Ireland, the position requires flexibility for occasional travel within the EU and the US for training and support.

Key Responsibilities

• Deliver highly visible, front-line support for field service activities at customer sites.
• Perform maintenance and repair of products in line with company standards.
• Conduct fault-finding and troubleshooting to resolve or escalate issues within agreed timeframes.
• Ensure compliance with all applicable regulations, policies, and safety standards during service activities.
• Provide detailed feedback and compile clear, concise reports for customers and internal teams.

Role Requirements

• Education: University degree or formal qualification in electrical, electromechanical, or mechanical discipline.
• Experience: Minimum 2 years of field service experience in a related industry, ideally in a customer-facing semiconductor environment.
• Strong problem-solving skills and proactive attitude.
• Ability to interpret technical documentation, including drawings and electrical schematics.
• Familiarity with Ethernet and serial protocol connections; proficient PC skills.
• Ability to work independently and collaboratively within a team.
• Willingness to travel within EU and US for training.
• Full, clean driving license.

Why Join Us?

• Opportunity to work on cutting-edge technology in a dynamic environment.
• Be part of a global organization committed to innovation and customer success.
• Competitive compensation and benefits package.
• Professional development and training opportunities.

Work Location & Flexibility
At Brooks, we aim to foster a collaborative and engaging environment while offering flexibility where possible. Work arrangements may include a mix of in-office and remote work, depending on the nature of the role and business needs. Specific expectations will be shared during the interview process.

Brooks is committed to fostering a diverse and inclusive workplace and proudly serves as an equal-opportunity employer. We welcome all qualified applicants regardless of race, color, religion, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other legally protected characteristics.

Diversity enhances our innovative capabilities and strengthens our ability to serve our customers and communities effectively. At Brooks Automation, we celebrate the unique experiences and perspectives each individual brings, believing they are essential to our collective success. Join us in building a workplace where every team member is valued and can thrive.

For applicants with disabilities requiring accommodations, don't hesitate to get in touch with talentattraction@brooks.com or call +1 (978) 262-2400 to discuss your needs.

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