Brooks is a leading provider of automation solutions with over 40 years of experience in the semiconductor industry, offering precision robotics, integrated automation systems, and contamination control solutions that empower chip manufacturers worldwide. Our product portfolio includes a range of automation solutions, including robots, vacuum systems, and atmospheric robots for semiconductor manufacturing (www.brooks.com).

Are you looking for a place where you can be part of a transformation? Join us at Brooks Automation and be a part of a dynamic organization that is shaping the future of technology.

Job Description

Brooks is a growing, fast-paced technology leader of automation solutions which support the dynamic and expanding semiconductor and life sciences lab markets.

Brooks – Laboratory Automation Solutions (LAS) is a global leader in designing and manufacturing innovative automation solutions that optimise workflows across diverse laboratory environments. From clinical diagnostics to research, life sciences, and industrial applications, we deliver compact, intelligent systems that enhance efficiency, accuracy, and scalability. At Brooks LAS, we foster a culture of innovation, collaboration, and accountability. We are passionate about solving real-world challenges in laboratory automation and empowering our teams to think boldly, act with purpose, and continuously learn.

We’re looking for an IT Site Operations Engineer to join our team. The ideal candidate will work with a global team of IT professionals to support a broad range of services and solutions designed to establish, maintain, and optimize the technological framework that supports all operations within the facility.

What you’ll do:

• Strong understanding of Windows 11, Windows File and Print Server,

• Understanding of Active Directory (OU Structure, Security Groups, Distribution Lists, Role-Based Access),

• Experience with Microsoft 365 admin center (licenses, mailboxes, Teams, OneDrive),

• Familiar with identity lifecycle process,

• Proficiency in troubleshooting hardware, software, network connectivity and peripheral issues,

• Familiarity with ITIL concepts (Incident, Request, Problem, Change),

• Ability for follow SOPs, knowledge articles, and escalation paths,

• Excellent customer service, communication and empathy skills,

• Ability to handle high-volume ticket queues while maintaining quality,

• Excellent communication and documentation skills,

• Strong triage / analytical skills to quickly assess issue severity, impact and route tickets to the correct onsite or specialized teams,

• Understanding of SLAs, response times, and escalation thresholds,

• Clear and concise documentation skills for ticket notes, user symptoms, troubleshooting steps and ticket closure,

• Strong attention to detail and accuracy.

What you’ll bring:

• Degree in IT / computer Engineering and a minimum 7-10 years’ experience in a similar role,

• Experience with deploying IT infrastructure and services in a Manufacturing environment,

• Good knowledge of Structured Cabling, Network Architecture / Technologies (LAN/WAN/Cloud),

• Proficient in setting up and managing LAN/WAN networks.

• Hands-on experience with Microsoft 365, Microsoft Autopilot, VMware, Cisco IOS,

• Strong problem-solving skill with good understanding of cybersecurity principles,

• Experience with help desk software and ticketing systems. Ability to manage and resolve support requests efficiently,

• Ability to write and use scripts (PowerShell, Python) to automate repetitive tasks and streamline processes,

• In-depth knowledge of computer hardware, storage devices, and peripherals and the ability to troubleshoot and repair hardware issues.

At Brooks LAS, we foster a culture of innovation, collaboration, and accountability. We are passionate about solving real-world challenges in laboratory automation and empowering our teams to think boldly and act with purpose. Our high-performance culture is built on:

• Customer-first mindset – We listen, adapt, and deliver with precision.

• Agility and ownership – We move fast, take initiative, and own outcomes.

• Global collaboration – We thrive on diverse perspectives and cross-functional teamwork.

• Continuous learning – We invest in growth, mentorship, and knowledge sharing.

• Integrity and respect – We operate with transparency and value every voice.

Brooks Automation is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating a welcoming and inclusive environment for all.

Work Location & Flexibility
At Brooks, we aim to foster a collaborative and engaging environment while offering flexibility where possible. Work arrangements may include a mix of in-office and remote work, depending on the nature of the role and business needs. Specific expectations will be shared during the interview process.

Brooks is committed to fostering a diverse and inclusive workplace and proudly serves as an equal-opportunity employer. We welcome all qualified applicants regardless of race, color, religion, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other legally protected characteristics.

Diversity enhances our innovative capabilities and strengthens our ability to serve our customers and communities effectively. At Brooks Automation, we celebrate the unique experiences and perspectives each individual brings, believing they are essential to our collective success. Join us in building a workplace where every team member is valued and can thrive.

For applicants with disabilities requiring accommodations, don't hesitate to get in touch with talentattraction@brooks.com or call +1 (978) 262-2400 to discuss your needs.

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