Customer Support Engineer (m/w/d)

Job Description

We Are Brooks.

Brooks supplies best-in-class automation solutions for semiconductor manufacturing and related markets.

Brooks are looking for a Customer Support Engineer who will act as the frontline element of the customer relationship for Brooks customers, being the key to ensure product line performance at relevant customer sites.

If you have a technical education along with practical work experience in the field of automated technology, a practical and self-driven approach, excellent communication and interpersonal skills, with ambition to progress within a global company, this could be the role for you!

Your Responsibilities.

• Performs on-site servicing, corrective maintenance, installation and qualification of company product(s), primarily in cleanroom environments.
• Conducts test procedures to ensure proper product performance, and diagnoses problems at installation.
• Implements upgrades and hardware/software change orders.
• Trouble-shoot complex technical hard-ware and software issues at customer sites and liaise with the Brooks factory to resolution.
• Provides technical support / remote technical support to customers on operational or maintenance aspects of system equipment.
• Serves as customer contact on technical and service-related problems.
• Completes appropriate reporting to ensure traceability of Problem Statements, Resolutions Summaries and Corrective Actions. As well as ensuring accurate input to enable Escalation triggers and analysis of Product Non-Conformance trends and Utilization.
• Concentration is on-going customer support.

Your Experience and Qualifications.

• Ideally Degree qualified, or Diploma in higher education within a technical discipline.
• Electromechanical skills and troubleshooting expertise.
• Excellent interpersonal, communication and influencing skills (written, oral) using business-friendly and user-friendly language.
• A natural problem solver with great attention to detail.
• Maintains smart appearance.
• Ability to work independently and as part of European service team.
• Self-motivated, results-driven, and well organized; able to handle multiple tasks with a clear sense of ownership and priority.
• Full Driving Licence and Valid passport are essential for this role for travel within EU and US for required training and customer support.
• The job holder will be required periodically to travel internationally including, but not limited to, within Europe and United States of America.

Your Rewards.

• Employee referral program
• Share in company’s success
• Mental health and wellness benefits (Headspace, BetterUp, etc.)
• Independent work at an international level.
• 30 days of vacation.

Join us!

If you are competent and like to join a highly motivated team within our successful company, we would be happy to receive your application documents including your availability and your salary expectations.

#LI-Remote #LI-SS1

Wenn Du aus technischen Gründen nicht in der Lage bist, eine Bewerbung auszufüllen oder auf eine Stellenausschreibung zu antworten, wende Dich bitte per E-Mail an talentattraction@brooks.com, um Unterstützung zu erhalten.

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