Work Location: Onsite – Pasir Gudang, Johor Bahru.

Key Responsibilities:

Enablement & COE Support (Primary)

• Serve as the central IT advisor for automation and low-code solutions across the enterprise.

• Help teams get started quickly by recommending patterns, architectures, templates, and best practices.

• Provide hands-on assistance to overcome technical hurdles (connectors, permissions, data structures, error handling, performance).

• Run enablement activities (office hours, workshops, internal documentation, solution starter kits).

• Support citizen developers and power users while reinforcing governance, security, and lifecycle discipline.

Solution Development (as needed for priority work)

• Design and deliver automation solutions when business priority, complexity, or urgency requires IT ownership.

• Build and maintain solutions using:

• Power Automate (cloud flows, approvals, error handling, integration patterns)

• Power Apps (canvas apps, model-driven apps if applicable, forms UX, data connections)

• SharePoint/Lists/Forms as solution foundations

• Power BI dashboards and metrics where automation outcomes require reporting

• Microsoft Copilot Studio

• Implement standards for maintainability: naming conventions, versioning, logging, testing, and documentation.

Support / Helpdesk Queue (Ongoing)

• Triage and resolve tickets related to Power Platform and M365 automation tools.

• Diagnose issues involving access, licensing, permissions, SharePoint/List structures, flow failures, connectors, gateway issues, and data integrity.

• Partner with the helpdesk to improve first-line resolution via knowledge articles and repeatable fixes.

• Escalate and coordinate with Microsoft support or internal platform owners when required.

Governance, Standards & Platform Health

• Promote and uphold established governance (DLP policies, environment strategy, connector usage, data sensitivity).

• Assist with environment administration tasks such as:

• Solution packaging/deployment guidance

• Environment permissions and roles (as applicable)

• Monitoring and auditing of flows/apps for performance, reliability, and risk

• Contribute to platform roadmaps: reusable components, templates, approved connectors, and adoption metrics.

Collaboration

• Work closely with security, compliance, enterprise architecture, and app owners to align solutions with corporate standards.

• Engage stakeholders to clarify requirements, define success measures, and document solution outcomes.

• Perform any other duties as assigned.

Required Skills & Qualifications:

• Hands-on experience with Microsoft automation and low-code tools, including:

• Power Automate

• Power Apps

• SharePoint (sites, lists, libraries, permissions)

• Microsoft Lists and Forms

• Microsoft Copilot Studio

• Strong troubleshooting skills with integrations, permissions, and data flows.

• As automation solutions become more reliant on AI, a solid foundation in AI is critical.

• Ability to translate business processes into automation workflows and user-friendly apps.

• Experience working in an IT support model: ticket triage, incident resolution, communication, documentation.

• Solid understanding of security fundamentals (least privilege, data handling, governance concepts).

• Strong communication skills: able to coach non-technical users and document solutions clearly.

Preferred Qualifications

• Minimum 3-5 years of proven experience supporting a Center of Excellence, platform team, or enablement function.

• Familiarity with:

• Power Platform governance concepts (DLP, environments, managed solutions)

• Microsoft Fabric and Power BI

• Azure AD / Entra ID groups and permissions

• Integration patterns (APIs, connectors, data gateways)

• Microsoft certifications (nice-to-have): PL-900, PL-100, PL-200, PL-400

Success Measures (Example KPIs)

• Reduced time-to-value for teams launching automation

• Increased adoption and satisfaction scores from internal customers

• Reduction in repeat ticket categories through knowledge articles/templates

• Improved stability of flows/apps (fewer failures, faster MTTR)

• Increased percentage of solutions delivered using standardized patterns

Role Characteristics / Working Style

• Highly service-oriented with a “help teams succeed” mindset

• Comfortable switching between coaching, troubleshooting, and hands-on development

• Able to balance self-service enablement with direct delivery for urgent priorities Strong prioritization and stakeholder management

What we offer:

• Competitive salary and benefits package.

• Opportunity to work in a state-of-the-art semiconductor manufacturing facility.

• Dynamic and innovative work environment.

• Career advancement opportunities within a global company.

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