Calabrio is looking for a highly skilled and experienced Software Engineer, NLP/ML to perform a key role in our digital transformation program, and deliver exceptional customer experience supported by trusted, and resilient business solutions. As an NLP/ML Software Engineer, you will play a pivotal role in developing and implementing cutting-edge NLP models and solutions. The ideal candidate should have a strong background in machine learning, natural language processing, and a proven track record of delivering successful projects in the field. Calabrio has embarked journey and is truly committed to establishing a value fabric that transforms its customer, employee, and stakeholder experiences through seamless integrated, agile, data-driven, and secure Digital Services. Such an endeavor requires leaders passionate about customer experience and committed to consistently delivering value while focusing on digital services with inherent trust and resilience.

What you’ll be doing:

· Design, develop, and implement advanced NLP algorithms and models to solve complex problems in Conversation Analytics with classification, information extraction, clustering, topic modeling, text generation, and data processing.

· Work on data engineering and processing to gather and preprocess large-scale conversation datasets for training and evaluation of NLP models.

· Train, fine-tune, and optimize machine learning models for NLP applications.

· Optimize models for deployment in real-world applications, considering factors such as latency, scalability, and resource efficiency.

· Stay current with state-of-the-art research in NLP and contribute to the development of new approaches and methodologies for Conversation analytics problems.

· Evaluate emerging technologies and tools to enhance the overall capabilities of our Conversation Analytics systems.

· Work closely with cross-functional teams, including data scientists, software engineers, and product managers, to drive successful project outcomes.

We’re looking for:

· Problem solving skills and an ability to devise and implement advanced NLP algorithms and models to address intricate challenges in Conversation analytics.

· Strong team player who works with internal and external stakeholders to solve problems and actively incorporate input from various sources.

· Excellent communication skills and collaborative working style.

· Ability to think “out of the box”, strong critical thinking, and analytical skills.