Are you driven by innovation and looking to thrive in a fast-paced, growing environment? Join us at Calabrio and be part of our dynamic team! Help us in reshaping the landscape of customer experience – where every interaction becomes an opportunity, and every insight drives meaningful change.

Introducing Calabrio – The trailblazers in customer experience intelligence! Revolutionizing the way organizations connect with their customers, we empower businesses to elevate every interaction to new heights. Our cutting-edge cloud platform, coupled with AI-driven analytics tools, unlocks the true essence of customer sentiment, turning data into actionable insights with lightning speed.

We are seeking an AR Supervisor to join our growing team. In this role you will be responsible for leading the Accounts Receivable team in managing incoming payments, reconciling accounts, and resolving discrepancies. The ideal candidate will have a strong background in AR operations, excellent analytical and communication skills, the ability to work efficiently and independently in a fast-paced environment, approach complex issues with curiosity, and embrace change.

What you’ll be doing (Key Responsibilities):

• Provide daily updates to Manager related to priorities and challenges
• Maintain weekly and monthly productivity reports
• Support AR Analysts in identifying best practices across a variety of billing & collections challenges
• Ensure efficient execution of cross-functional Financial Concession Review process
• Escalate accounts in need of advanced collections action
• Maintain standard practices for resolving customer inquiries and disputes timely and accurately
• Credit Management: Evaluate customer creditworthiness and establish credit limits. Monitor customer accounts for credit risks and take appropriate actions to mitigate bad debt exposure.
• Reporting and Analysis: Prepare monthly AR aging reports and other financial analyses as needed. Identify trends and communicate with all levels of management regarding process improvements necessary to optimize AR performance.
• Process Improvement: Identify, analyze and communicate to management the drivers behind payment behavior of assigned accounts. Stay curious about opportunities to streamline AR processes and enhance efficiency.

Success Criteria:

• Strong analytical skills with attention to detail.
• Excellent communication and interpersonal skills.
• Ability to prioritize tasks and meet deadlines in a dynamic environment.
• Experience with change management and process improvement.
• Experience with Salesforce.
• Experience with contact center systems and software.