Are you driven by innovation and looking to thrive in a fast-paced, growing environment? Join us at Calabrio and be part of our dynamic team! Help us in reshaping the landscape of customer experience – where every interaction becomes an opportunity, and every insight drives meaningful change.

Introducing Calabrio – The trailblazers in customer experience intelligence! Revolutionizing the way organizations connect with their customers, we empower businesses to elevate every interaction to new heights. Our cutting-edge cloud platform, coupled with AI-driven analytics tools, unlocks the true essence of customer sentiment, turning data into actionable insights with lightning speed.

We are seeking a Payroll and Benefits Specialist to join our growing team. In this role you will be responsible for administrating payroll and benefits to ensure a smooth and effective process to deliver maximum value to the organization. Your role will include:

• Ensuring timely and accurate payroll processes
• Assisting with people data management
• Key benefit administration in accordance with applicable laws and regulations
• Serving as the main point of contact for employees questions on payroll and benefit related topics

What you’ll be doing (Key Responsibilities):

Payroll

• Ensure friendly, professional, and positive interactions with internal and external customers.
• Always maintain strict levels of confidentiality and security of sensitive information.
• Manage and maintain the company payroll and attendance systems ensuring attention to detail, accuracy, and the overall integrity of the payroll process.
• Manage payroll including submission, resolving payment issues, auditing of reoccurring deductions and off-cycle payments, taxes, work comp, and creating and running payroll reports.
• Answer and clarify employee questions about payroll and benefit-related matters.
• Manage Payroll & HR Records.
• Prepare, gather data, and assist with audits as requested.
• Assist with 5500 filings in accordance with IRS guidelines.
• Administer unemployment claims for multiple states.
• Respond to garnishment notices and tracking withholdings and payments.
• Assist leadership with the collection and preparation of confidential and important financial reports.
• Comply with all relevant federal and state regulations.
• Other duties as assigned.

Benefits

• Provide information and answer employee questions about payroll and benefit-related matters.
• Reconciliation of payroll deduction and enrollment records, allocating as needed.

• Manage and audit insurance billings and ensure they are paid timely.
• 401k payroll reconciliation and processing of contribution adjustments.
• Prepare and submit forms 1094-C and 1095-C annually.

Success Criteria:

• Must be subject-matter-aware and have strong attention to detail.
• Experience working in a dynamic rapidly changing HR environment.
• Canada or International payroll experience preferred.
• Experience using Workday HCM and Workday reporting.
• Ability to meet strict deadlines with an organized, logical, and methodical approach.
• A drive to find the best answer in the most efficient way.
• Strong communication skills.
• Ability to use own initiative.