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Payroll and Benefits Specialist



Accounting & Finance
Minneapolis, MN, USA
Posted on Wednesday, June 26, 2024

Are you driven by innovation and looking to thrive in a fast-paced, growing environment? Join us at Calabrio and be part of our dynamic team! Help us in reshaping the landscape of customer experience – where every interaction becomes an opportunity, and every insight drives meaningful change.

Introducing Calabrio – The trailblazers in customer experience intelligence! Revolutionizing the way organizations connect with their customers, we empower businesses to elevate every interaction to new heights. Our cutting-edge cloud platform, coupled with AI-driven analytics tools, unlocks the true essence of customer sentiment, turning data into actionable insights with lightning speed.

We are seeking a Payroll and Benefits Specialist to join our growing team. In this role you will be responsible for administrating payroll and benefits to ensure a smooth and effective process to deliver maximum value to the organization. Your role will include:

  • Ensuring timely and accurate payroll processes
  • Assisting with people data management
  • Key benefit administration in accordance with applicable laws and regulations
  • Serving as the main point of contact for employees questions on payroll and benefit related topics

What you’ll be doing (Key Responsibilities):


  • Ensure friendly, professional, and positive interactions with internal and external customers.
  • Always maintain strict levels of confidentiality and security of sensitive information.
  • Manage and maintain the company payroll and attendance systems ensuring attention to detail, accuracy, and the overall integrity of the payroll process.
  • Manage payroll including submission, resolving payment issues, auditing of reoccurring deductions and off-cycle payments, taxes, work comp, and creating and running payroll reports.
  • Answer and clarify employee questions about payroll and benefit-related matters.
  • Manage Payroll & HR Records.
  • Prepare, gather data, and assist with audits as requested.
  • Assist with 5500 filings in accordance with IRS guidelines.
  • Administer unemployment claims for multiple states.
  • Respond to garnishment notices and tracking withholdings and payments.
  • Assist leadership with the collection and preparation of confidential and important financial reports.
  • Comply with all relevant federal and state regulations.
  • Other duties as assigned.


  • Provide information and answer employee questions about payroll and benefit-related matters.
  • Reconciliation of payroll deduction and enrollment records, allocating as needed.
  • Manage and audit insurance billings and ensure they are paid timely.
  • 401k payroll reconciliation and processing of contribution adjustments.
  • Prepare and submit forms 1094-C and 1095-C annually.

Success Criteria:

  • Must be subject-matter-aware and have strong attention to detail.
  • Experience working in a dynamic rapidly changing HR environment.
  • Canada or International payroll experience preferred.
  • Experience using Workday HCM and Workday reporting.
  • Ability to meet strict deadlines with an organized, logical, and methodical approach.
  • A drive to find the best answer in the most efficient way.
  • Strong communication skills.
  • Ability to use own initiative.