Are you driven by innovation and looking to thrive in a fast-paced, growing environment? Join us at Calabrio and be part of our dynamic team! Help us in reshaping the landscape of customer experience – where every interaction becomes an opportunity, and every insight drives meaningful change.

Introducing Calabrio – The trailblazers in customer experience intelligence! Revolutionizing the way organizations connect with their customers, we empower businesses to elevate every interaction to new heights. Our cutting-edge cloud platform, coupled with AI-driven analytics tools, unlocks the true essence of customer sentiment, turning data into actionable insights with lightning speed.

We are seeking a Director of Partner Operations to join our growing team. This is an exciting opportunity to shape the future of our partner ecosystem by leveraging your expertise in operational strategy, analytics, and partner engagement. In this role you will be responsible for developing and executing strategies that maximize the value of our partnerships. Your role will include:

• Leading our partner operations strategy, driving efficiencies, streamlining processes, and ensuring optimal partner performance.

What you’ll be doing (Key Responsibilities):

• Develop and execute a comprehensive operations strategy for Calabrio’s partner ecosystem to enhance efficiency and drive partner success.
• Identify and implement improvements in partner onboarding, engagement, and support processes to maximize productivity and satisfaction.
• Monitor partner performance, utilizing data to provide actionable insights that drive continuous improvement and align with business goals.
• Create detailed reports on partner operations metrics and KPIs, offering insights and recommendations to senior leadership.
• Streamline processes for quoting, selling, closing, and driving partner-led opportunities to optimize the sales cycle workflow.
• Optimize data workflows to support effective partner development and growth.

Success Criteria:

• Successful implementation of optimized processes that enhance partner engagement and operational efficiency.
• Achievement of partner performance targets and KPIs, resulting in increased partner satisfaction and retention
• Effective collaboration with cross-functional teams, ensuring alignment and successful execution of partner strategies.
• Consistent delivery of actionable insights and reports that drive strategic decision-making.