Are you eager to dive into the dynamic field of AI? At Calabrio Inc, we're opening doors for someone passionate about conversational AI to gain real industry experience. This role is perfect for those looking to make their mark in this emerging space. As a Conversational AI Consultant, you'll be at the forefront of creating and managing intelligent bot solutions for our enterprise clients.

We believe in hiring for attitude, skills, and potential. We offer autonomy and flexibility for you to be excellent at delivering value and hitting goals. If you’re an entrepreneurial and results oriented person, who doesn’t shy away from a challenge, you’re going to enjoy working alongside us.

Introducing Calabrio – The trailblazers in customer experience intelligence! Revolutionizing the way organizations connect with their customers; we empower businesses to elevate every interaction to new heights. Our cutting-edge cloud platform, coupled with AI-driven analytics tools, unlocks the true essence of customer sentiment, turning data into actionable insights with lightning speed.

* Candidate must be located in Greater Toronto Area

Join our dynamic team as a Manager of Conversational AI team, where you’ll lead a talented group of consultants dedicated to delivering exceptional conversational AI experiences for enterprise clients. Oversee data analysis, optimize chatbot design, and ensure project success while fostering team growth. Your leadership will drive quality and innovation in our solutions. If you’re passionate about AI, this is the right place for you!

What you'll be doing

- Lead and manage a team of Conversational AI consultants to deliver outstanding AI-driven experiences for a portfolio of enterprise clients. Your team will provide the following services to our customers:

Conversational Data Analyst:

• Analyze conversational data to extract insights and identify improvement opportunities.
• Utilize Calabrio standardized reports to effectively communicate insights and forecasting recommendations.
• Demonstrate proficiency in analytical tools for data-driven decision-making.

Bot Practitioner:

• Design, build, train, and test solutions across various virtual assistant platforms.
• Develop and optimize intelligent conversational experiences with a focus on data-driven strategies.
• Troubleshoot and collaborate to resolve issues efficiently.
• Create and implement automated test cases to validate solutions.
• Exhibit strong communication and presentation skills for effective client interactions.

Data Configuration Specialist:

• Set up, validate, and manage client data within our analytics platform.
• Establish and configure key performance indicators and alert thresholds to ensure data accuracy and relevance for client needs.

- Act as a people manager for the consulting team, overseeing hiring, onboarding, training, mentoring, and professional development initiatives.

- Provide hands-on support to the team as needed, with some of your time dedicated to billable tasks based on business requirements.

- Collaborate with project managers to ensure timely and budget-compliant project delivery by consultants.

- Foster strong leadership and coaching skills to enhance team development and performance.

- Maintain accountability for the quality and reliability of deliverables produced by the consulting team.

- Lead internal initiatives focused on continuous improvement of personnel, processes, and tools.

- Responsible for the overall health of customer engagement within the portfolio and serve as the primary point of technical escalation for clients within your portfolio.

- Contribute to drafting SOWs/CRs by providing effort estimations and detailed scope/dependency/assumption descriptions.

- Manage allocation of consultants to various projects to maximize billable utilization to achieve organizational goals.

- Although the role is remote, the manager is expected to periodically (once or twice a month) meet team members / direct reports in person within the Greater Toronto Area at flex office facilities.

Beyond these day-to-day responsibilities, your sense of curiosity and analytical mindset will challenge you to dig deeper into the ways in which we can continually improve our solution, our success rate and the customer experience.