Are you driven by innovation and looking to thrive in a fast-paced, growing environment? Join us at Calabrio and be part of our dynamic team! Help us in reshaping the landscape of customer experience – where every interaction becomes an opportunity, and every insight drives meaningful change.

Introducing Calabrio – The trailblazers in customer experience intelligence! Revolutionizing the way organizations connect with their customers, we empower businesses to elevate every interaction to new heights. Our cutting-edge cloud platform, coupled with AI-driven analytics tools, unlocks the true essence of customer sentiment, turning data into actionable insights with lightning speed. If you are a passionate product leader with a strong technical background and a drive to innovate, we encourage you to apply.

About the Role

As a Business Intelligence Senior Product Owner, you will play a pivotal role in shaping the future of Calabrio's Business Intelligence solutions. You will be responsible for defining the product vision, managing the product backlog, and collaborating with cross-functional teams to deliver innovative BI solutions that drive business value. With your passion, talent and business expertise, you can help us create a product suite that brings innovation and differentiation to the market and continues to deliver workforce solutions to our customers.

What you’ll be doing (Key Responsibilities)

• Product Vision and Strategy:
• Define and articulate a clear product vision and strategy for Calabrio's BI solutions
• Align the product roadmap with the overall business objectives and customer needs
• Stay abreast of industry trends & emerging technologies to identify innovation opportunities
• Product Backlog Management:
• Prioritize and maintain a well-groomed product backlog, ensuring alignment with the product vision and business goals.
• Collaborate with stakeholders to gather and refine product requirements.
• Write clear and concise user stories and acceptance criteria.
• Agile Delivery:
• Work closely with development teams, agile coaches and other product managers to ensure timely and high-quality delivery of product features.
• Participate in Agile ceremonies (e.g., sprint planning, daily stand-ups, retrospectives).
• Stakeholder Management:
• Build strong relationships with key stakeholders, including customers, sales, marketing, and support teams and gather feedback to inform product decisions and improvements.
• Communicate effectively with stakeholders at all levels, tailoring messages to their specific needs.
• Evangelizing your product internally and externally through high impact presentations and demos
• Data-Driven Decision Making:
• Leverage data analytics to drive product decisions and measure product performance.
• Utilize BI tools and techniques to uncover insights and identify opportunities for optimization.
• BI Report Dashboard Development
• Create standardized BI and reporting assets for use across customers
• Lead customer training for Calabrio’s BI tools

Success Criteria:

• Strong background in Business Intelligence with strong understanding of Cloud Data Architecture, Data Warehousing, BI concepts and data visualization

· Experience in product design, project management and business analytics

• Excellent communication and interpersonal skills
• Strong analytical and problem-solving skills
• Knowledge of contact center operations and workforce optimization is preferred
• Experience with one or more of the following types of products or tools:
• WFM, ACD, IVR and related technologies
• Performance management and evaluation solutions
• CRM, Customer Success and Support solutions
• Database and Data Warehouse solutions
• Business Intelligence platforms
• Reporting technologies