Are you driven by innovation and looking to thrive in a fast-paced, growing environment? Join us at Calabrio and be part of our dynamic team! Help us in reshaping the landscape of customer experience – where every interaction becomes an opportunity, and every insight drives meaningful change.

Introducing Calabrio – The trailblazers in customer experience intelligence! Revolutionizing the way organizations connect with their customers, we empower businesses to elevate every interaction to new heights. Our cutting-edge cloud platform, coupled with AI-driven analytics tools, unlocks the true essence of customer sentiment, turning data into actionable insights with lightning speed.

We are seeking a Legal Operations Specialist to join our growing team.

What you'll be doing:

• Define, launch, and drive strategic and operational initiatives.
• Develop work plans, gather and synthesize relevant data, lead analyses, develop final recommendations, and implement solutions.
• Identify, track, and report on key operational and substantive metrics for the practice group that will better inform decision-making, including matter and work product analyses.
• Manage development and tracking of team goals and provide project management support.
• Provide guidance on technology and systems in partnership with IT to improve team efficiency and effectiveness. Manage design, rollout, and training for new systems.
• Review contracts for key terms.
• Assist with administrative processes as necessary, such as document naming and filing.

Success Criteria:

• Ability to thrive in change and ambiguity.
• Strong written, oral communication, analytical and interpersonal skills.
• Solid analytical and problem-solving skills and good business acumen.
• Ability to take initiative, work independently and achieve success with minimal supervision.
• Exceptional documentation skills with the ability to be clear and concise.
• Ability to successfully manage multiple tasks concurrently.
• Intermediate to advanced experience with Microsoft Word, Excel, PowerPoint, SharePoint, and Outlook.