• Lead the development and delivery of software features and enhancements within agreed timelines and quality standards.
• Provide technical leadership through solution design, architecture discussions, code reviews, and engineering best practices.
• Ensure products meet functional and non-functional requirements, including performance, security, scalability, reliability, and user experience.
• Collaborate closely with Product Management, Global R&D, Services, and other stakeholders to achieve business objectives.
• Support continuous improvement initiatives, cloud adoption, automation, and engineering efficiency.
• Mentor, coach, and develop team members through regular feedback, performance discussions, and career development planning.
• Monitor project progress, identify risks, resolve issues, and escalate when necessary.
• Foster a positive, collaborative, and high-performing team environment.

Required:

• Bachelor's degree in Computer Science, Software Engineering, or related field.
• Minimum 6 years of software development experience using Java or .NET.
• Strong knowledge of object-oriented programming principles and design patterns.
• Experience with Java development and modern frontend technologies including React.js, TypeScript, JavaScript, HTML5, and CSS3.
• Experience with REST/SOAP web services and cloud platforms, preferably AWS.
• Experience with Kubernetes, Docker, OpenShift/OKD, CI/CD tools, and monitoring platforms.
• Knowledge of database technologies such as Oracle, SQL Server, or MySQL.
• Understanding of SDLC, testing practices, cloud deployment, and performance optimization.
• Proven leadership, communication, coaching, and stakeholder management skills.

Preferred:

• Experience mentoring or leading engineering teams.
• Knowledge of continuous integration practices.
• Experience with Agentic AI SDLC.
• Exposure to technologies used in contact center environments.

• Lead and contribute to software development activities across the full development lifecycle.
• Drive technical design sessions, estimation activities, and sprint planning discussions.
• Review code and ensure adherence to development standards and architectural guidelines.
• Ensure delivery quality through testing, automation, and continuous improvement practices.
• Coach and mentor engineers to strengthen technical capabilities and promote knowledge sharing.
• Manage team performance, conduct regular one-on-ones, and support employee development plans.
• Track and communicate project progress, risks, and dependencies to stakeholders and management.
• Promote a customer-focused mindset by understanding customer use cases and delivering scalable cloud solutions.