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Customer Engagement Executive



Customer Service
Sydney, NSW, Australia
Posted on Tuesday, April 23, 2024
Heyyyyy! We're Cashrewards, Australia’s most loved cashback platform.
Shoppers love us, but not just shoppers, our team think we’re pretty awesome too. So much so that they voted and now we’re a certified Great Place to Work. As they say, the proof is in the pudding so check out this role to see if you fancy a slice yourself.
About the role
Embrace the role of Customer Engagement Executive at Cashrewards! Contribute to customer growth by executing engaging campaigns. Work closely with internal teams to ensure effective campaign delivery and optimization. Enjoy flexible work arrangements, a supportive team, and exciting benefits!

Your Focus

  • Working with Customer Engagement team on campaigns to convert or retain customers as Monthly Active Users
  • Liaise with the Retail and Client Service teams to run E2E execution of campaigns independently across owned channels (including but not limited to eDM, push notifications, pop-ups, and SMS)
  • Liaise with internal stakeholders (Marketing & Data) to ensure campaigns are executed across consumer touchpoints effectively and efficiently
  • Help bring the Customer Engagement strategy to life by developing marketing experiments that contribute to customer growth & engagement
  • Ideation, execution, analysis and optimisation of growth marketing experiments
  • Regularly present and share post campaign analysis
  • Ensure campaigns are executed efficiently and in a timely manner

About You

  • Experience in a digital marketing role with a focus on email marketing
  • Experience in HTML/CSS
  • Proven success in generating revenue from email/SMS/push campaigns
  • Comfortable managing customer engagement communications across owned channels and always looking to grow expertise of new channels
  • Able to confidently present insights and feedback to internal stakeholders
  • Experience in marketing automation and personalisation to improve delivery of campaigns
  • Able to identify growth optimisation opportunities across owned channels
In the fast moving cashback category, Cashrewards has powered ahead of its rivals and taken the lead, serving over 2 million members with an enticing range of cashback offers from more than 2000 brand partners including Apple, Amazon, Myer, Liquorland, Adidas, Bonds, Target, Booking.com and The Iconic. As if that isn’t impressive enough, we’re fully Australian owned and operated, and backed by 1835i, one of Australia's leading venture funds. Plus, we support the Starlight Children's Foundation by donating 1% of all cash redeemed to the foundation.
Another cool thing, we're right smack-bang in the middle of Sydney CBD (next to the QVB) so we're easy to get to.
There's lots more to love about working here, like:
- Flexible working
- Friday hours (finish at 3pm on Fridays)
- Double cashback
- Free access to Headspace
- Discounted fitness classes and wellness offering
- Birthday leave
- 16 weeks paid parental leave
- Ability to work up to 90 days a year from anywhere in the world
- Awesome people who you'll get to know at some of our awesome celebrations and social events
​​So if you’re keen to jump on board and help us steer this fine ship into the future, don’t let this opportunity pass you by. ​So jump in, forget FOMO. Join the Cashrewards team today. ​​
Check out our careers page https://www.cashrewards.com.au/careers