Cloud Carib is hiring for a Customer Success Manager Associate to join our growing Customer Success Team. A remote role, based in Jamaica blends Customer Success with Business Development. The successful candidate will help ensure that prospective and existing customers receive best-in-class support, proactive communication and value reporting throughout their engagement with Cloud Carib.

Key Responsibilities:

Customer Engagement & Support:

• Act as a trusted advisor throughout onboarding and the contract lifecycle to ensure a seamless experience.

• Coordinate meetings, manage client communications and engage with various stakeholders

• Support Customer Success in tracking client health, satisfaction, and engagement.

• Assist in preparing and delivering Service Management Reviews and Value reports.

• Serve as the primary point of contact for clients in Jamaica and surrounding areas for service-related matters, ensuring timely resolution and consistent communication.

• Focused on driving account retention and expansion through strategic relationship management and value delivery.
  

Internal Coordination & Reporting:

• Maintain accurate records of all client interactions, issues, and updates in relevant platforms.

• Generate reports on client status, service performance, and opportunities for growth to share with the sales team.

• Collaborate with technical and support teams to ensure service alignment with customer needs.

Qualifications

• Bachelor’s degree

• 1–2 years of experience in a customer-facing, business development, or support role

• Strong verbal and written communication skills, with a customer-first approach.

• Proficient in using CRM platforms and customer support applications. (Zendesk)

• Highly organised, detail-oriented, and capable of managing multiple priorities effectively.

• Self-motivated and adaptable, with a strong sense of initiative and a collaborative mindset.

Preferred Experience

• Background in the technology, cloud services, or managed services industry.

• Worked with C-Suite and technical personas.

• Understanding of customer success principles and the customer lifecycle.

• Experience contributing to value reports or participating in service review processes.

What You Can Expect

• A supportive, team-oriented work culture focused on growth and continuous improvement.

• Access to ongoing training and career development opportunities.

• Competitive compensation and benefits package.