Customer Support Team Member
Damstra Technology
Customer Support Team Member
- Job ID
- 2025-2584
- # of Openings
- 1
- Role type
- Permanent
- Working
- Hybrid
- Name
- Australia Remote
About Us
Location - New South Wales/Queensland/Victoria, Australia
Function - Renewals
Department - Customer
Working Pattern - Hybrid; Full-time
Benefits – Benefits and Rewards
Salary - this will be discussed at the next stage of the process, if you do have any questions, please feel free to reach out
Join our dynamic support team and help deliver exceptional service across our safety solutions at worksafeguardian.com.au and loneworker.com.au. You'll be supporting a diverse client base across various sectors, providing assistance through:
Responsibilities
- Inbound/outbound calls
- Live web chat and email support
- Online training sessions
- Knowledge of smartphones and web browsers
Skills and Experience
- We’re looking for someone who’s tech-savvy, a great communicator, and eager to learn.
- Experience in a support role is a plus, but not essential, we value attitude and adaptability most.
- Flexibility with work hours is appreciated, as some shifts may vary.
About Ideagen
Ideagen is the invisible force behind many things we rely on every day - from keeping airplanes soaring in the sky, to ensuring the food on our tables is safe, to helping doctors and nurses care for the sick. So, when you think of Ideagen, think of it as the silent teammate that's always working behind the scenes to help those people who make our lives safer and better.
Everyday millions of people are kept safe using Ideagen software. We have offices all over the world including America, Australia, Malaysia and India with people doing lots of different and exciting jobs.
We’re building a future-ready team, and AI is part of how we work smarter. If you're curious, adaptable and open to using AI to improve how you work, you’ll thrive at Ideagen!
What is next?
If your application meets the requirements for this role, our Talent Acquisition team will be in touch to guide you through the next steps.
To ensure a flexible and inclusive process, please let us know if you require any reasonable adjustments by contacting us at recruitment@ideagen.com. All matters will be treated with strict confidence.
#LI-HT1 #LI-Hybrid #LI-Fulltime
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