Business Analyst

Process Discovery

• Understand and document how acquired companies run their sales, marketing, and customer processes.
• Identify pain points and opportunities for improvement.

Process Mapping & Requirements

• Compare current vs. standard processes.
• Define future workflows and document requirements for systems like Salesforce and billing tools.

Gap Analysis & Solutions

• Identify process and system gaps.
• Recommend practical, efficient solutions with minimal customization.

Stakeholder Coordination

• Run workshops and align teams on plans and timelines.
• Support training, UAT, and communication during changes.

Continuous Improvement

• Keep documentation updated and reusable.
• Share lessons learned to improve future integrations.

• Around 5+ years of Business Analyst experience, ideally with M&A or post‑acquisition work.
• Good working knowledge of Salesforce (Sales/Service/Marketing Cloud).
• Experience with billing systems (Zuora preferred) and revenue processes.
• Understanding of SaaS models, subscriptions, and customer lifecycle.
• Strong skills in requirements gathering and process mapping.
• Comfortable analyzing data and building simple business cases.
• Able to write user stories and acceptance criteria.
• Confident in leading workshops and getting teams aligned.
• Willing to work under a fixed-term contract for 6 months.

About Ideagen

Ideagen is the invisible force behind many things we rely on every day - from keeping airplanes soaring in the sky, to ensuring the food on our tables is safe, to helping doctors and nurses care for the sick. So, when you think of Ideagen, think of it as the silent teammate that's always working behind the scenes to help those people who make our lives safer and better. Everyday millions of people are kept safe using Ideagen software. We have offices all over the world including America, Australia, Malaysia and India with people doing lots of different and exciting jobs.

We’re building a future-ready team, and AI is part of how we work smarter. If you're curious, adaptable and open to using AI to improve how you work, you’ll thrive at Ideagen!

What is next?

If your application meets the requirements for this role, our Talent Acquisition team will be in touch to guide you through the next steps.

To ensure a flexible and inclusive process, please let us know if you require any reasonable adjustments by contacting us at recruitment@ideagen.com. All matters will be treated with strict confidence.

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