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Digital Account Manager

Damstra Technology

Damstra Technology

Sales & Business Development
Posted on Mar 26, 2026
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Digital Account Manager

Posted Date 3 hours ago(3/26/2026 5:10 AM)
Job ID
2026-2792
# of Openings
1
Role type
Permanent
Working
In Office
Name
Nottingham

Role Purpose

Location- Ruddington, Nottinghamshire

Department - Sales

Working Pattern - Hybrid (3 days a week in the head office)

Benefits - Benefits at Ideagen

Salary- To be discussed at next stage

This is an opportunity for someone who wants to play a pivotal role in driving account growth and strengthening customer partnerships within a fast‑growing global tech company.
As an Account Manager, you’ll become a trusted partner to a portfolio of customers, building long‑term relationships that drive real commercial impact and help our clients get the very best from Ideagen’s solutions. With a consultative mindset and a focus on value, you’ll uncover opportunities for growth, anticipate challenges, and support customers in achieving meaningful outcomes. Working collaboratively across our teams, you’ll contribute directly to expanding our global footprint while developing your own expertise in a dynamic, innovative environment.
This role is perfect for someone who’s ambitious, innovative, and ready to grow their career at pace within Ideagen.

Responsibilities

  • Lead proactive, high‑value engagement across your account portfolio, ensuring a seamless and exceptional customer experience every day
  • Build influential, trust‑driven relationships with key stakeholders to maximise long‑term account value and retention
  • Uncover and convert strategic upsell and cross‑sell opportunities that accelerate growth and deliver measurable commercial impact
  • Drive the full expansion cycle from shaping customer vision to crafting proposals and closing high‑quality agreements
  • Develop insight‑led account plans that align customer goals with Ideagen’s solutions, driving adoption, satisfaction, and ongoing value
  • Collaborate across Product, Customer Success, Marketing, and Commercial teams to create innovative, customer‑centric strategies that strengthen performance and reduce risk

Skills and Experience

  • Proven experience hitting targets in account management, within a fast‑paced environment
  • Strong ability to build and grow strategic, long‑term customer relationships that deliver measurable value
  • Demonstrated success driving revenue through upsell, cross‑sell, or renewal activity
  • Skilled at managing multiple accounts or projects simultaneously while maintaining high quality and momentum
  • Confident communicating and presenting to stakeholders at all levels, including senior decision‑makers
  • Commercially astute, with strong negotiation skills and the ability to develop compelling proposals and insights; SaaS experience is a plus

About Ideagen

Ideagen is the invisible force behind many things we rely on every day - from keeping airplanes soaring in the sky, to ensuring the food on our tables is safe, to helping doctors and nurses care for the sick. So, when you think of Ideagen, think of it as the silent teammate that's always working behind the scenes to help those people who make our lives safer and better. Everyday millions of people are kept safe using Ideagen software. We have offices all over the world including America, Australia, Malaysia and India with people doing lots of different and exciting jobs.
We’re building a future-ready team, and AI is part of how we work smarter. If you're curious, adaptable and open to using AI to improve how you work, you’ll thrive at Ideagen!
What is next?

If your application meets the requirements for this role, our Talent Acquisition team will be in touch to guide you through the next steps.

To ensure a flexible and inclusive process, please let us know if you require any reasonable adjustments by contacting us at recruitment@ideagen.com. All matters will be treated with strict confidence.

At Ideagen, we value the importance of work-life balance and welcome candidates seeking flexible arrangements. If this is something you are interested in, please let us know during the application process. Enhance your career and make the world a safer place!

#INDHP

#LI-NOTTINGHAM

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