Operations and Analytics Specialists

We’re seeking an experienced Systems Administrator to join our Customer Systems Team, managing day-to-day operations across two critical platforms: Gainsight CS and Kantata. In this hands-on role, you’ll ensure both systems run smoothly while supporting the teams that rely on them and strengthening cross-platform expertise. You’ll collaborate closely with a seasoned Gainsight specialist for onboarding and knowledge transfer, as well as a Kantata Admin for training on key workflows and processes. This is a central role within our post-sales tech ecosystem, focused on reliability, execution, and continuous improvement.

Gainsight CS Administration (50%)

• Help manage and improve Gainsight features like customer success plans, workflows, email programs, and health scores
• Keep data accurate by monitoring system integrations and resolving any issues
• Create and maintain dashboards and reports to track customer health, NPS, and renewals
• Support daily operations by handling tickets, troubleshooting issues, and testing updates
• Assist with customer communications and email campaigns
• Monitor integrations with Salesforce and Zendesk and help resolve any data issues

Kantata Administration (35%)

• Take ownership of the monthly reconciliation process to ensure all project and financial data is accurate
• Support day-to-day system administration, including user access, project setup, and resource planning
• Build reports and dashboards to track team performance, project health, and financials
• Maintain data quality through regular checks and updates
• Support and train users, and keep documentation up to date

Cross-Platform & Team Support (15%)

• Work with the Business Analyst to turn business needs into clear tasks
• Collaborate with team members to share knowledge and improve processes
• Help maintain documentation and standard ways of working
• Proactively highlight risks or issues to keep everything running smoothly

Ideagen is the invisible force behind many things we rely on every day - from keeping airplanes soaring in the sky, to ensuring the food on our tables is safe, to helping doctors and nurses care for the sick. So, when you think of Ideagen, think of it as the silent teammate that's always working behind the scenes to help those people who make our lives safer and better. Everyday millions of people are kept safe using Ideagen software. We have offices all over the world including America, Australia, Malaysia and India with people doing lots of different and exciting jobs.

We’re building a future-ready team, and AI is part of how we work smarter. If you're curious, adaptable and open to using AI to improve how you work, you’ll thrive at Ideagen!

What is next?

If your application meets the requirements for this role, our Talent Acquisition team will be in touch to guide you through the next steps.

To ensure a flexible and inclusive process, please let us know if you require any reasonable adjustments by contacting us at recruitment@ideagen.com. All matters will be treated with strict confidence.

#LI-HT1 #LI-Hybrid #LI-Fulltime