Our mission and where you fit in

At Employment Hero, we’re an ambitious bunch of people on a mission to make employment easier and more valuable for everyone.

Since our inception in 2014, we've had some pretty impressive growth (100% YoY), reached unicorn status in 2022, and now serve 400,000 businesses globally, with 3 million+ users on the platform. We have no plans to slow down.

There’s never been a more exciting time to join one of the fastest-growing SaaS unicorns, so let’s see if we could be a match!

What your days might look like

The Credit Controller plays a crucial role in the operations of the Finance team. They will be responsible for ensuring the timely collection of outstanding debts or payments owed to Employment Hero from all revenue streams.

The Credit Controller will be extremely organised and thrive in a fast-paced environment. They will do well in this role if they have knowledge of Account Receivable procedures and will play a crucial role in maintaining healthy cash flow for the company by minimising overdue payments and managing customer relationships effectively. This position will also be responsible for the applying of AR payments for all bank accounts.

As our Credit Controller you'll:

• Actively correspond with customers by phone and email to verify payment status, payment information, maintain good account standing, and when necessary, resolve outstanding account issues while maintaining a positive customer relationship
• Deliver high quality customer service and resolve all inquiries in a timely manner via Zendesk tickets and phone calls
• Reconcile the Accounts Receivable ledger to ensure that all payments are accounted for and properly posted
• Assist the Credit Controller Lead with the preparation of Account Receivable reporting and collection status for presentation to internal stakeholders
• Assist the Credit Controller Lead with preparing quarterly proposed Account Receivable write-offs in line with industry standards
• Resolve late payments and if applicable work with debt collectors and prepare payment plan if required
• Ownership of manual follow up emails for our EWA revenue stream

What you'll bring:

• Financial acumen and understanding of Accounts Receivable processes
• You have 2+ years of A/R and collections experience
• A customer-centric and service-oriented mind-set
• Excellent verbal and written English, to enable strong communication with customers and internal stakeholders
• Ability to negotiate payment terms and arrangements with customers while maintaining positive relationships
• Critical thinking skills to identify and resolve issues related to overdue payments and discrepancies
• Managing duties through wise planning and prioritisation
• Providing excellent customer service, addressing customer inquiries and concerns professionally
• Ability to work autonomously with minimal supervision
• Intermediate excel skills (- a bonus if you are familiar with Zuora, Upflow and Zendesk!)
• Critical and creative thinker - you are able to come up with new best practice processes and solutions to day-to-day challenges.

Experience is important, but for us the biggest measure of success is people who can live and breathe The EH Way of working. Show us what you can bring to the table, and we'll empower you to let your talents shine.

The EH Way

The EH Way is how we describe our culture at Employment Hero and how we all operate. It is our DNA. You can read all about it on our careers page: https://employmenthero.com/careers/

In short, you’ll love working with us if

• Revolutionising employment gets your heart racing.
• You thrive on the flexibility (and responsibility) of a remote-first business.
• Our values align, and shape how you show up every day.
• You love the dynamic pace of a startup, are driven by innovation, and enjoy working with other smart people.

Plus, you’ll get to enjoy a number of great perks, including:

• A generous budget for your home office.
• Cutting-edge tools and technology.
• Health card membership (Maxicare) on the first day (150k PHP/per year) plus 1 free dependent (90k PHP/per year).
• 3k PHP De Minimis allowance per month (non-taxable) on top of your salary package.
• Reward and recognition programs - because great work should be recognised and rewarded.
• Generous leave allowance: 24 days per annum.
• Learning and development (including an external study policy, live monthly professional development classrooms, and premium online learning content).
• Employee Share Option Program: be an owner of Employment Hero.
• Annual Global Gathering - so far we’ve been to Thailand, Vietnam, Bali and are excited to meet in Dubai in 2025.

Are we a match?

Think we're the right match for you? Fantastic! Click 'Apply' and our talent team will reach out with the next steps.

At Employment Hero, we are committed to safeguarding the privacy of your application data. To understand how we do so, you can read our Applicant Privacy Policy here: https://employmenthero.com/legals/applicant-policy/

Employment Hero celebrates diverse perspectives and experiences, we invite people of all backgrounds and identities to apply for this position.

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