Customer Success Internship
Fanplayr
Sales & Business Development, Customer Service
Milan, Italy
Posted on May 12, 2026
About Us
Fanplayr is a Customer Experience Personalization Platform that helps brands unlock the full potential of their digital properties. By capturing and acting on first-party behavioral data in real time, Fanplayr transforms how brands engage with their online audiences, turning their website’s anonymous traffic into meaningful, revenue-generating interactions.
With Fanplayr, brands can:
- Collect, process and activate first-party behavioral data, to turn data into actions and concrete revenue driver.
- Deliver personalized on-site messages in real time, reaching the right audience at the right moment to increase conversion rates.
- Leverage the proprietary Verada AI capabilities, to intelligently merchandise products, ensuring users are exposed to the most relevant items at the right time.
- Re-engage shoppers through behavior-driven web push notifications, sms, web push notifications, recovering lost sessions and driving upsell and cross-sell opportunities.
Fanplayr is a privately held company headquartered in Palo Alto, California, with presence in Milan, London, Buenos Aires, Tokyo, Mexico City, São Paulo, Madrid, and Melbourne.
With Fanplayr, brands can:
- Collect, process and activate first-party behavioral data, to turn data into actions and concrete revenue driver.
- Deliver personalized on-site messages in real time, reaching the right audience at the right moment to increase conversion rates.
- Leverage the proprietary Verada AI capabilities, to intelligently merchandise products, ensuring users are exposed to the most relevant items at the right time.
- Re-engage shoppers through behavior-driven web push notifications, sms, web push notifications, recovering lost sessions and driving upsell and cross-sell opportunities.
Fanplayr is a privately held company headquartered in Palo Alto, California, with presence in Milan, London, Buenos Aires, Tokyo, Mexico City, São Paulo, Madrid, and Melbourne.
What you'll do
- Own and manage segments and action configurations for clients across the EU region, ensuring settings are accurate, up-to-date, and aligned with each account's strategy.
- Support Customer Success Managers in building and optimizing strategies on the Fanplayr platform, from initial setup to ongoing refinement.
- Build performance reports and analytics dashboards that give clients clear, actionable visibility into their campaign results.
- Monitor account performance on a continuous basis, identifying anomalies and flagging opportunities for improvement.
- Collaborate closely with the broader team to develop meaningful use cases and respond effectively to evolving client needs.
- Contribute to internal documentation and best practices as the team grows its EU footprint.
Who you are
- Genuinely curious about digital marketing and e-commerce.
- Strong analytical mindset with a love for data.
- Clear communicator, both written and verbal.
- Creative problem-solver who thinks outside the brief.
- Self-starter: you don't wait to be told what to do.
- Eager to learn fast in a high-pace, international environment.
Requirements
- Fluent in both Italian and English (written and spoken).
- Advanced proficiency in Excel and PowerPoint.
- Familiarity with web analytics tools.
- Available for a 6-month, full-time internship starting ASAP.
What we offer
- 6-month paid internship, with the possibility to extend the collaboration for an additional 6 months and transition into an apprendistato, if we turn out to be the right match.
- Office located in Milan, with 2 days/week remote working.
- Free snacks daily and offered team lunch every Friday.
- The chance to work with a young, motivated, and international team in a fast-paced environment.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin.