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Network Engineer, Tier 2



Sofia, Bulgaria
Posted on Friday, May 24, 2024

Role Summary:

The Network Management Centre (NMC) manages and maintains GTT’s pan-European network 24x7. As a highly intelligent and efficient break/fix organisation, with a strong focus on consistency and process, it works with other parts of GTT to deliver a world-class customer experience.

Internal Departments they will interact with:

Please name the other teams that they will interact with the most in their positions.

Main Responsibilities:

  • Use network tools to monitor core network and customer services
  • Proactively initiate incident management process
  • Perform diagnostics on all network and customer faults
  • Generate action plans to troubleshoot all Hosting network and customer faults
  • Track the incident management of proactive and reactive issues through the Trouble Ticket system
  • Management and Technical escalation of Trouble Tickets in line with process
  • Coordinate NOC activities with local Field Operations and Vendor/Supplier representatives to diagnose and fix faults across a pan-European network
  • Liaise with customer representatives to progress fault resolution
  • Support local Field operations with maintenance activities
  • Work according to schedule on a
  • Report security incidents to the appropriate operations functions on detection
  • Comply to GTT Security Management controls, security policies and report security incidents to line manager

Ideal Candidate Profile:

  • Professional, structured and proactive approach
  • Self-motivated with excellent interpersonal and communication skills
  • Positive and approachable team player
  • Calm and productive under pressure
  • Detail-oriented and organised approach to work
  • Efficient and productive with good time management skills
  • Able to resolve problems quickly and effectively

Essential Criteria:

  • Experience with network monitoring tools (SMARTS, InfoVista, HP Open View, Cacti, Nagios)
  • Good IP, MPLS and routing knowledge (ISIS, BGP) in an ISP environment
  • Good Cisco hardware and IOS knowledge
  • Good Juniper hardware and JUNOS knowledge
  • Good technical knowledge of CE/CPE configurations and troubleshooting
  • Basic Linux/Unix skills (at least user level)
  • General knowledge of telecom industry and standards
  • Strong background of working within IP Operations environment of a Telco or large ISP
  • Ideally two years of work in a technical IP support position
  • Good understanding of IP principles and of the components of a IP network must
  • Good English language skills (written and spoken) are essential

Desirable Criteria:

  • Fluency in other languages, especially French, Italian, German, Swedish or Spanish, is an advantage.
  • Industry certifications (CCNA-RS, CCNA-SP, JNCIS-ENT, JNCIS-SP) are an advantage


24x7 shift rota (2 Days / 2 Nights / 4 Days Off