Network Engineer, Tier 2
GTT
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Sofia, Bulgaria
Posted on Friday, May 24, 2024
Role Summary:
The Network Management Centre (NMC) manages and maintains GTT’s pan-European network 24x7. As a highly intelligent and efficient break/fix organisation, with a strong focus on consistency and process, it works with other parts of GTT to deliver a world-class customer experience.
Internal Departments they will interact with:
Please name the other teams that they will interact with the most in their positions.
Main Responsibilities:
- Use network tools to monitor core network and customer services
- Proactively initiate incident management process
- Perform diagnostics on all network and customer faults
- Generate action plans to troubleshoot all Hosting network and customer faults
- Track the incident management of proactive and reactive issues through the Trouble Ticket system
- Management and Technical escalation of Trouble Tickets in line with process
- Coordinate NOC activities with local Field Operations and Vendor/Supplier representatives to diagnose and fix faults across a pan-European network
- Liaise with customer representatives to progress fault resolution
- Support local Field operations with maintenance activities
- Work according to schedule on a
- Report security incidents to the appropriate operations functions on detection
- Comply to GTT Security Management controls, security policies and report security incidents to line manager
Ideal Candidate Profile:
- Professional, structured and proactive approach
- Self-motivated with excellent interpersonal and communication skills
- Positive and approachable team player
- Calm and productive under pressure
- Detail-oriented and organised approach to work
- Efficient and productive with good time management skills
- Able to resolve problems quickly and effectively
Essential Criteria:
- Experience with network monitoring tools (SMARTS, InfoVista, HP Open View, Cacti, Nagios)
- Good IP, MPLS and routing knowledge (ISIS, BGP) in an ISP environment
- Good Cisco hardware and IOS knowledge
- Good Juniper hardware and JUNOS knowledge
- Good technical knowledge of CE/CPE configurations and troubleshooting
- Basic Linux/Unix skills (at least user level)
- General knowledge of telecom industry and standards
- Strong background of working within IP Operations environment of a Telco or large ISP
- Ideally two years of work in a technical IP support position
- Good understanding of IP principles and of the components of a IP network must
- Good English language skills (written and spoken) are essential
Desirable Criteria:
- Fluency in other languages, especially French, Italian, German, Swedish or Spanish, is an advantage.
- Industry certifications (CCNA-RS, CCNA-SP, JNCIS-ENT, JNCIS-SP) are an advantage
Hours/Travel/Shift:
24x7 shift rota (2 Days / 2 Nights / 4 Days Off
This job is no longer accepting applications
See open jobs at GTT.See open jobs similar to "Network Engineer, Tier 2" Partners for Growth.