Role Summary:

The Network Management Centre (NMC) manages and maintains GTT’s pan-European network 24x7. As a highly intelligent and efficient break/fix organisation, with a strong focus on consistency and process, it works with other parts of GTT to deliver a world-class customer experience.

Internal Departments they will interact with:

Please name the other teams that they will interact with the most in their positions.

Main Responsibilities:

• Use network tools to monitor core network and customer services
• Proactively initiate incident management process
• Perform diagnostics on all network and customer faults
• Generate action plans to troubleshoot all Hosting network and customer faults
• Track the incident management of proactive and reactive issues through the Trouble Ticket system
• Management and Technical escalation of Trouble Tickets in line with process
• Coordinate NOC activities with local Field Operations and Vendor/Supplier representatives to diagnose and fix faults across a pan-European network
• Liaise with customer representatives to progress fault resolution
• Support local Field operations with maintenance activities
• Work according to schedule on a
• Report security incidents to the appropriate operations functions on detection
• Comply to GTT Security Management controls, security policies and report security incidents to line manager

Ideal Candidate Profile:

• Professional, structured and proactive approach
• Self-motivated with excellent interpersonal and communication skills
• Positive and approachable team player
• Calm and productive under pressure
• Detail-oriented and organised approach to work
• Efficient and productive with good time management skills
• Able to resolve problems quickly and effectively

Essential Criteria:

• Experience with network monitoring tools (SMARTS, InfoVista, HP Open View, Cacti, Nagios)
• Good IP, MPLS and routing knowledge (ISIS, BGP) in an ISP environment
• Good Cisco hardware and IOS knowledge
• Good Juniper hardware and JUNOS knowledge
• Good technical knowledge of CE/CPE configurations and troubleshooting
• Basic Linux/Unix skills (at least user level)
• General knowledge of telecom industry and standards
• Strong background of working within IP Operations environment of a Telco or large ISP
• Ideally two years of work in a technical IP support position
• Good understanding of IP principles and of the components of a IP network must
• Good English language skills (written and spoken) are essential

Desirable Criteria:

• Fluency in other languages, especially French, Italian, German, Swedish or Spanish, is an advantage.
• Industry certifications (CCNA-RS, CCNA-SP, JNCIS-ENT, JNCIS-SP) are an advantage

Hours/Travel/Shift:

24x7 shift rota (2 Days / 2 Nights / 4 Days Off