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Junior Network Engineer, Tier 2



Sofia, Bulgaria
Posted on Friday, June 7, 2024

Role Summary:

The Junior Network Engineer, Tier 2 position is perfect for someone that has little to no experience.

As a junior engineer within the Tier 2 organization, you will be provided mentorship and guidance from experienced engineers and you will be able to work on different customers’ technologies and products.

Internal Departments they will interact with:

The Junior Network Engineer, Tier 2 will be in direct contact with other Tier 2 Teams, Tier 1 teams, Supplier Management Team, Incident Managers and other teams within the company, depending on the problem and difficulties faced.

Main Responsibilities:

Main job responsibilities are:

  • Work over different customer and backbone environments
  • Configure and manage devices we provide to our end customers
  • Troubleshoot problems within GTT’s network
  • Participate in direct communication with customers and third party companies aiming to resolve the problem
  • Communicate internally with Incident Managers and Tier 1 engineers, providing help and assistance over different customers’ problems

Ideal Candidate Profile:

The ideal candidate should have the following skills:

  • Professional, structured and proactive approach
  • Self-motivated with excellent interpersonal and communication skills
  • Positive and approachable team player
  • Calm and productive under pressure
  • Detail-oriented and organized approach to work
  • Outside of the box thinking

Essential Criteria:

Essential for the job criterias are:

  • Good knowledge of network technologies, TCP/IP, routing, switching, etc
  • CCNA certificate or equivalent level of technical knowledge
  • General knowledge of telecom industry and standards
  • Knowledge over IP, MPLS and routing protocols (BGP, OSPF, IS-IS) in an ISP and enterprise environment
  • Demonstrable Cisco and Juniper knowledge


  • Qualification: CCNA/JNCIA or equivalent knowledge


  • Traveling is not expected, might occur rarely
  • Employee to work on Extended Business Hours Shifts (09:00-17:30 and 11:30-20:00)