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Product Manager - Professional Services



Product, Sales & Business Development
Washington, DC, USA
Posted on Wednesday, June 19, 2024

Position Title: Product Manager – Professional Services

Location: US, EU, UK (flexible

About GTT:

GTT provides secure global connectivity, improving network performance and agility for your people, places, applications, and clouds. We operate a global Tier 1 internet network and provide a comprehensive suite of cloud networking and managed solutions that utilize advanced software-defined networking and security technologies.

We serve thousands of businesses with a portfolio that includes SD-WAN and other WAN services, internet, security, and voice services. Our customers benefit from a customer-first service experience underpinned by our commitment to operational excellence. For more information on GTT, please visit www.gtt.net.

Role Summary:

This position is a leading role for the development and management of GTT’s Professional Services portfolio. This role is also responsible for managing the partnership with the Hyperscale Public Cloud providers. The role focuses on devising product strategy as part of the Managed and Professional Services product team, setting the development roadmap, and enabling global sales and operations teams to be successful. The role requires a deep knowledge of managed and professional services, including technology trends, diverse client requirements, and the wider market for these services.

This role requires supervision of virtual teams as required and routine access to senior management. In addition to the product organization, you will regularly collaborate and lead projects with senior leaders in marketing, sales, operations, engineering, systems, and service delivery. Furthermore, this is a key public facing function of the business, delivering strategic GTT messages and thought leadership by engaging with press, industry analysts and speaking at industry events

Duties and Responsibilities:

  • Work with the wider product team to build a vision, strategy, and roadmap for the Professional Services product line to create an end goal of a scalable and sustainable business for GTT

  • Lead product planning, launch and lifecycle management efforts for the Professional Services portfolio

  • Advising and guiding the customer on how they can leverage GTT’s Professional Services to enable their business strategy

  • Drive innovation within the portfolio and across divisions to ensure competitive market positioning, pricing, technology, and product structure

  • Leading cross-functional teams to ensure successful product launches and ongoing product improvements.

  • Understand long-term client market and develop products strategies to ensure products are highly competitive

  • Collaborate with product marketing and marketing communications to develop product positioning, messaging and campaigns that resonate with our target buyers

  • Engage in thought leadership and strategic communication activities representing GTT with conferences, industry analysts, and press

  • Deliver a customer-centric approach to product development, ensuring products address customer needs and pain points. Establish and maintain strong relationships with key customers to gather feedback and insights.

  • Staying up-to-date with industry trends and competitor activities to inform product decisions and maintain a competitive edge.

  • Conducting market research and analyzing customer feedback to inform product decisions.

Required Experience/Qualifications:

  • Experience working in or with a telecoms or technology Professional Services function

  • Experience defining compelling commercial structures for new Professional Services offerings

  • Experience working with large, global enterprises on their requirements and business strategies

  • Deep understanding of the wider market for telecoms and technology professional services

  • Understanding of the wider market for telecoms and technology services including, but not limited to, Managed SD-WAN, Managed Networking, Cyber Security, Hybrid Cloud

  • Experience of working globally across multiple geographies and timezones

Desirable Experience/Qualifications:

  • Experience of working in a telecoms or technology Product Management function

  • Industry relevant vendor certifications (e.g. CCNA, CCIE etc)

  • Industry relevant certifications (e.g. CISSP, CISM etc.)

Core Competencies

  • Business Acumen: Knowledge of business concepts, tools, and processes that are needed for making sound decisions in the context of the company's business; ability to apply this knowledge appropriately to diverse situations.

  • Knowledge of Organization: Knowledge of the organization's vision, structure, culture, philosophy, operating principles, values, and code of ethics; ability to understand the value of aligning capabilities with business goals to support optimal performance.

  • Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

  • Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.

  • Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.

  • Strategic Thinking: Knowledge of the importance of "big picture" thinking and planning; ability to apply organizational acumen and competitiveness to identify and maintain focus on key success factors for the organization.

  • Product Development Strategy: Knowledge of the principles and practices for designing product development strategy; ability to design and implement a product development strategy within the organization.

  • Telecom Platforms and Technologies: Knowledge of the architecture of various telecom platforms; ability to manage technologies and systems for providing telecommunications networks and services.

  • Telecom Product Management: Knowledge of the methodologies, tools and techniques of telecom products; ability to manage telecom products at all stages of the product lifecycle.

  • Telecom Services Industry: Knowledge of the telecommunications industry; ability to provide specific telecommunications experience and knowledge of major technologies, products, key players, trends and directions to help organizational development.

Universal Competencies

  • Continuous Improvement: Knowledge of transformation initiatives to drive fundamental changes, enhance responsiveness and efficiency to core business practices. Ability to drive cultural changes from best effort to results oriented.

  • Customer First (Customer Facing): Knowledge of customer interactions, creating a culture of accountability, collaboration and partnership. Ability to build an environment supporting customer value creation at every level.

  • Operational Excellence: Understanding the system-driven processes for consistency and scalability. Ability to re-focus processes and systems from integration activity to maximizing a positive customer impact and anticipating future trends.

EEO Statement

GTT provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, GTT complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

GTT expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of GTT’s employees to perform their job duties may result in discipline up to and including discharge.