Collections Specialist - German Speaker
GTT
Collections Specialist - German Speaker
UK Remote
Main Responsibilities:
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• Working with an assigned number of CAM’s to assist in the daily collections efforts
• Contacting all assigned CAM’s related to accounts in the work queue daily and provide sound collection follow-up on delinquent accounts.
• Provide CAMs support related to customer balance information, including detailed balance statements as necessary.
• Research and adjust customer accounts as necessary, including
• Confer with internal and external customers by telephone and by email to resolve past due balance and secure payment on overdue balances
• Process credit requests
• Provide support to and manage AR team
• Send disconnect notices out every month by the 3rd business day and throughout the month as necessary.
• Maintain ETL (end of term liability) log and terminate customers immediately upon nonpayment.
• Maintain bad debt of .5% or less.
• Ensure aging is current and that customer issues are resolved timely.
• Ensure credits are entered timely and reviewed within 3 business days of submission.
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• Approve all equipment releases to customers.
• Work with departments to develop processes as it relates to the customer and collections
• Strong analytical skills
Essential Criteria:
Good written and spoken English
Fluent in German (written and spoken)
Additional languages a bonus
Professional and articulate
Able to communicate effectively with internal and external parties
Numerate
Ability to work in a timely and accurate fashion
Strong attention to detail
Flexible and self-motivated, team player
Ideal Candidate Profile:
You are a motivated, hard-working, tenacious and approachable person who can be firm when needed and does not shy away from picking up the telephone to resolve a query. You may have completed an undergraduate degree within a finance discipline and you possibly have customer service experience.
Company:
GTT provides secure global connectivity, improving network performance and agility for your people, places, applications and clouds. We operate a global Tier 1 internet network and provide a comprehensive suite of cloud networking and managed solutions that utilize advanced software-defined networking and security technologies.
We serve thousands of businesses with a portfolio that includes SD-WAN and other WAN services, internet, security, and voice services. Our customers benefit from a customer-first service experience underpinned by our commitment to operational excellence.