Junior Collection Specialist
GTT
About GTT:
GTT provides secure global connectivity, improving network performance and agility for your people, places, applications, and clouds. We operate a global Tier 1 internet network and provide a comprehensive suite of cloud networking and managed solutions that utilize advanced software-defined networking and security technologies.
We serve thousands of businesses with a portfolio that includes SD-WAN and other WAN services, internet, security, and voice services. Our customers benefit from a customer-first service experience underpinned by our commitment to operational excellence. For more information on GTT, please visit www.gtt.net.
Role Summary:
The Junior Collections Specialist is responsible for assisting in the management of a portfolio of clients, ensuring that each client is contacted via phone and email to encourage timely payments according to contractual terms. In this role, the Junior Collections Specialist will contribute to GTT’s cash flow targets by helping to minimize overdue debt and bad debt write-offs. They will also support the resolution of disputes, and liaising with internal teams in Sales, Billing, and Service Delivery to understand and address issues as they arise.
The Junior Collections Specialist should exhibit strong communication skills, a willingness to learn, and a proactive approach to problem-solving. This entry-level position is designed for individuals eager to develop their expertise in collections and customer facing roles.
Duties and Responsibilities:
Managing a portfolio of clients by reaching out to approximately 25 unique clients per day via telephone and email, ensuring that all contacts are logged in the ERP system.
Respond promptly to incoming emails/client inquiries to meet service level agreements.
Support the team in achieving monthly cash collection and overdue debt targets by meeting the monthly cash collection targets as set by management.
Support in creation and updating disputes, billing, and cash applications tickets to facilitate the resolution of disputes and ensure proper allocation of cash to invoices.
Work to minimize unapplied cash on accounts by assisting in the follow-up on outstanding payments.
Aid in stakeholder management by participating in regular debt calls to discuss areas of concern related to debt and performance.
Learn to provision/reserve all doubtful revenue in accordance with established procedures.
Follow the dunning process under the guidance of senior team members, up to client service suspension and disconnection and external collection agencies as necessary.
Learn to manage clients facing bankruptcy or administration to help mitigate write-offs.
Participate in process improvement initiatives aimed at enhancing customer experience and efficiency within the Collections Department.
Maintain a customer-first attitude while also adhering to the company's collection policies.
Required Experience/Qualifications:
Strong written and verbal communication skills in English.
Organizational skills, with strong accuracy and attention to detail.
Ability to handle multiple tasks and following deadlines in a fast-paced environment.
Familiarity with Microsoft Excel and Word.
Desirable Experience/Qualifications:
Bachelor's degree in finance, Business Administration, or a related field is preferred.
Previous experience in customer service or administrative roles is a plus.
Experience in Collections or Accounts Receivable is advantageous.
Knowledge of Telecommunications is a plus
Any additional European languages spoken is a plus.
Working Hours:
Monday- Friday
9:00 - 17:30
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