Role Summary:

The Disconnect Provisioner will be responsible for delivering orders and ensuring services are delivered on time and to the specified quality.
The role will require matrix managing third party resources (internal & contracted).

Internal Departments they will interact with:

Supplier Management, PNOC, NOC, Sales, Support, Assurance, Legal, Finance

Main Responsibilities:

• Responsible for all orders and tasks assigned to him/her
• Manage third party resource (internal & contracted), ensuring that the customers’ orders are delivered and completed on time and to the specified quality and customer requirements
• Communicate regularly with the customers, providing them with clear and regular updates during the whole the delivery life-cycle
• Escalate to the Line Manager as well as the Delivery Management team when needed (delivery at risk, customer complaint, etc.)
• Provide support and advice to other team members

• Provide support to the Line Manager

• Maintain appropriate documentation and data in systems relevant to the Delivery process and support the delivery goals, KPIs.

• Train and support new starters.

• Identify and help implement improvements to help drive operational efficiency, Process/operational maturity, and improve customer experience.

• Calculate ETLs and raise AR requests to billing

Ideal Candidate Profile:

• Experience in ICT company

• CRM systems

• Analitical and problem solving skills

• Ability to work accurately & quickly to meet deadlines
• Has a strong attention to detail & accuracy whilst maintaining a high throughput of work

Essential Criteria:

• 1+ years operational experience in complex ICT/Telecommunications delivery and/or support environments

• Good knowledge and preferable experience of using CRM Systems

• General ICT industry knowledge and standards.

Desirable Criteria:

• ITIL Foundation (desirable but not mandatory)

• Ability to present to a forum and/or senior management (desirable but not mandatory)

• Educated to degree level in ICT/Business Administration/Computing (desirable but not mandatory)

Other Similar Job Functions:

• Service Delivery

• Project Management

Qualifications/Courses:

• Bachelor degree (desirable but not mandatory)

• ITIL Foundation (desirable but not mandatory)

Hours/Travel/Shift:

09:00-17:30, no regular travel required