About Us:

GTT is a managed network and security services provider to global organizations. We design and deliver solutions that leverage advanced cloud, networking and security technologies. We complement our solutions with a suite of professional services and exceptional sales and support teams in local markets around the world. We serve thousands of national and multinational companies with a portfolio that includes SD-WAN, security, Internet, voice and other connectivity options.

Our services are uniquely enabled by our top-ranked, global, Tier 1 IP backbone, which spans more than 260 cities on six continents. The company culture is built on a customer-first service experience reinforced by our commitment to operational excellence and continuous improvement in our business, environmental, social and governance practices. For more information, visit www.gtt.net.

Sr. Manager, Network Operations lead and direct the Network Operation Center (NOC) team land provide day-to-day oversight and management of data network. The scope of responsibilities includes management of a 24/7/365 mission critical Network Operations Center, including oversight of related infrastructure activities in all project phases beginning with requirements gathering through implementation, with on-going production and on-call support.

RESPONSIBILITIES

• Oversees and directs all aspects of the 24/7/365 mission critical Network Operations Center; including planning, designing, implementing, deploying, supporting and maintaining functions
• Hire, train, and develop Network Operation Center staff
• Exercises leadership and day-to-day management of NOC teams
• Serves as the senior-level escalation point for Network Operations Center that responds and resolves all operational issues
• Establishes high performance and optimized network operations center
• Oversees the management of service level agreements (SLAs) with vendors and service providers
• Develops policies and procedures for all Network Operations Center environments
• Reports key metrics on Network Operations Center activity
• Manages and ensures compliance with regulations and other regulatory bodies
• Manages and oversees the maintenance of all assets for the Network Operations Center
• Provides strategic direction for growth with business plans for Network Operations Center capacity
• Supervises employees including selecting, training, assigning and evaluating work, counseling, and corrective action
• Establishes plans and policies for business disaster recovery plans
• Performs other related duties as required

EDUCATION / QUALIFICATIONS

• 8+ years’ experience in data center/WAN/LAN/telecommunication administration and network operations management
  • 3+ of those years in managing NOC teams
• Must be comfortable and able to work overnight schedule, when needed
• Demonstrated experience implementing call center and contact center solutions for enterprise
• In-depth knowledge of the following: data center facilities management, data center backbone networks, server farms, large-scale storage area networks (SAN) and data center provisioning processes
• Degree in Computer Science, engineering, IT or related discipline, is preferred
• Experience developing and implementing operational plans, which may include budgets, processes and infrastructure methodologies
• Knowledge of methods and procedures for managing instrumentation and process control operations and troubleshooting
• Knowledge of telecommunications including SIP, PBX, ACD, CTI, voice engineering, call routing, and IVR programming

PHYSICAL REQUIREMENTS

• Constant computer typing and use of mouse.
• Near constant sitting at workstation.
• Use of telephone with or without headset.

EEO Statement

GTT provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, GTT complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

GTT expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of GTT’s employees to perform their job duties may result in discipline up to and including discharge.

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