Note: This job profile may include more than one business title job description. See below for each job descriptions listed out by *Business Title. Keep only the job description details required for job requisitions. *Network and Systems Engineer Role Summary: The Network and System Engineer will work on a dedicated large scale UK customer account providing several services including managed WAN services, internet services, hosted application services, OS/application expertise. Duties and Responsibilities: The role involves varying aspects of: Maintaining day-to-day communications with the customer, engaging proactively with the customer to ensure satisfaction Working with network and UNIX/Linux systems technology to ensure continuity of critical operations during business hours Monitoring crucial performance indicators such as traffic levels, capacity, packet loss and latency Planning and implementing expansion of new points of presence Troubleshooting and diagnosing unexpected behaviours in deployed services Supporting the development and application of new technology