About GTT:

GTT is a leading networking and security as a service provider for multinational organizations, simply and securely connecting people and machines to data and applications – anywhere in the world. We serve thousands of organizations, bringing together the right people, partners and technology to reduce the burden on IT teams and solve the most pressing networking and security challenges.

Built on our top-ranked global Tier 1 network, GTT Envision is a single global technology platform to connect, orchestrate, virtualize and automate enterprise networks, enabling customers with consumable solutions to achieve business missions and meet ongoing demand when, where and how needed. Our portfolio includes SASE, SD-WAN, security, internet, voice and other connectivity options, complemented by a suite of professional services and exceptional sales and support teams in local markets around the globe. We partner with our customers to deliver Greater Technology Together. For more information, please visit www.gtt.net.

Role Summary:

The UX Designer will own the end-to-end design of our channel partner experience, transforming complex workflows into intuitive, efficient user journeys. This role requires a strong generalist who can balance interaction and visual design, leverage research and behavioral insights, and collaborate closely with cross‑functional teams across product, engineering, and business. The designer will contribute to our design system, create high‑quality flows and prototypes, and drive user‑centred decisions in a fast‑paced environment. This is an opportunity to shape impactful, scalable solutions that meet real customer needs while supporting the evolution of our digital ecosystem.

Duties and Responsibilities:

• Own the end-to-end channel partner experience.
• Conduct research and behavioral data to inform design decisions and iterate quickly.
• Create IA, user flows, and interactive prototypes that demonstrate how to simplify complex processes.
• Collaborate closely with business stakeholders, product managers, engineers, and UX designers.
• Contribute to and evolve our Figma component library.
• Balance visual and interaction design, your focus is on how it works and how it looks.

Required Experience/Qualifications:

• You have a strong understanding of UX Laws, Usability Heuristics, and Design Principles and can apply them to your work and can educate and communicate to the team why.
• 3-6 years of experience as a UX or Product Designer (B2B, enterprise a plus).
• A strong generalist who solves problems with a bias toward action.
• Skilled in visual design with a portfolio of shipped work and real-world impact.
• Comfortable working in ambiguity and making fast, informed decisions.
• Experience with design systems, component libraries, and accessibility principles.
• Proficient in Figma, Jira, Mural, Microsoft 365, and familiar with design QA.
• Strong communicator who can explain design decisions simply and concisely.

Desirable Experience/Qualifications:

• Bachelor’s degree in graphic design, interaction design, HCI, human factors or equivalent certification, or experience.
• Have experience working on distributed teams across time zones (India, EU, UK, U.S.).
• Have experience in telecom, networking, or B2B SaaS.
• Have used tools like Maze, Sprig, Adobe products, Polymet, Cursor, ChatGPT, Claude.
• Fluent in AI-augmented design workflows and curious about what's next. Using new technologies informs how we work, it doesn’t drive how we work.

Hours/Travel/Shift:

Normal Working Hours. Remote working with some travel.

Core Competencies

• Communication and Collaboration: Articulate design, decisions, and user insights effectively and frequently and advocate for users. Lead stakeholder and team workshops: kick off work, map systems and journeys, prioritize, ideate and align. Regularly work with developers, product managers, and stakeholders across time zones.
• Documentation, Architecture, and Design: Create end to end experiences with appropriate documentation, maps, user flows, diagrams, content, templates and IA.
• Planning: strategic and tactical: Plan weekly tasks; estimates with guidance.
• Problem solving: Diagnoses root causes; selects methods; validates options and recommendations with data. Ensure product, design and development are grounded in solving real customer problems and needs in ways that work for the business
• Telecom Product Development: Learn lifecycle and telecom basics (DIA, SD WAN, SASE).
• UX Research & Analysis: Executes studies; collects data; basic analysis and reporting.
• UX Design: Delivers clear flows/prototypes with feedback; uses design system consistently.

Universal Competencies

• Continuous Improvement: Knowledge of transformation initiatives to drive fundamental changes, enhance responsiveness and efficiency to core business practices. Ability to drive cultural changes from best effort to results oriented.
• Customer First (Non-Customer Facing): Knowledge of internal customer interactions, creating a culture of accountability, collaboration, and partnership. Ability to build an environment supporting internal customer value creation at every level.
• Operational Excellence: Understanding the system-driven processes for consistency and scalability. Ability to re-focus processes and systems from integration activity to maximizing a positive customer impact and anticipating future trends.

EEO Statement

GTT provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, GTT complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

GTT expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of GTT’s employees to perform their job duties may result in discipline up to and including discharge.

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