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Field Service Engineer



Massachusetts, USA · Remote
Posted on Saturday, May 4, 2024

We are constantly looking to add to our core talent. If you are seeking a career that is challenging and rewarding, a work environment that is diverse and dynamic, look no further — Haemonetics is your employer of choice.

Job Details

Tasks and Responsibilities:

  • Assists with interfacing between the field organization and internal support structure by providing timely onsite technical assistance to Customers, Implementation and Sales
  • Serve as a focal point for problem resolution assistance to subsidiary or distributor support
  • Responsible for editing, writing, and modifying Service and Training manuals and SOPs
  • Install, upgrade, repair, and maintain instrument systems in defined territory
  • Provide technical support to staff, contractors and customers
  • Manage the Service Territory including distributor’s service staff
  • Respond to service requests and ensure customer satisfaction
  • Manage service parts inventory levels
  • Complete all required documentation in service tool (SFDC) same day as service
  • Provide timely and accurate reports as requested
  • Works in conjunction with other staff to coordinate new system placements, develop leads, promote upgrades and contract renewals etc.
  • Maintains routine contact with existing customer base
  • Accurately complete expense reports weekly
  • All listed tasks and responsibilities are deemed as essential functions to this position; however, business conditions may require reasonable accommodations for additional task and responsibilities
  • Preferred Educational Background:
  • BS in Electrical/Electronic Engineering, Mechanical Engineering, related degree with knowledge in the biotechnology/biomedical industry, or applicable military experience

Experiential Background:

  • 2-5 years relevant experience
  • Must be highly motivated and have strong problem solving ability
  • Excellent verbal and written communications skills
  • Must have good technical writing abilities
  • Must be able to work independently and as a team player
  • Computer experience and literacy a must
  • Familiarity with field alignments, electrical/electronics, and mechanical systems
  • Knowledge and skills typically acquired through previous positions in fast-paced corporate environments which involved responsibility for similar work
  • Travel requirement: 65% depending on geography and customer utilization

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