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Field Service Engineer (Chicago, IL)



United States · Illinois, USA · Remote
Posted on Tuesday, July 2, 2024

We are constantly looking to add to our core talent. If you are seeking a career that is challenging and rewarding, a work environment that is diverse and dynamic, look no further — Haemonetics is your employer of choice.

Job Details

Job Description

Duties are listed in order of greatest importance. The incumbent may be asked to perform other function-related activities in addition to the below mentioned responsibilities as reasonably required by business needs.

Responsibilities/Essential Duties

· Device new installation, troubleshooting onsite, training and phone fix the problem.

· Understand the process of operation such as installation, spare parts management, issues resolution, and service operation measurement, etc.

· Customer follow-up and ownership of all product and service related issues. Work as a continuous customer interface for customer satisfaction feedback, etc.

· Provide general technical direction and assistance to the customer in the operation, maintenance, repair, logistics support, and field modify implement and installation equipment.

· Provide technical assistance to customer(s) through on-site guidance and training in proper operation, maintenance and trouble-shooting of program and ground support equipment, including the use and proper interpretation of data and technical instructions.

· Assist the quality team with data collection and timely reporting to facilitate performance analysis.

· Understand how the assigned program integrates with system


· Provide onsite service for a variety of blood management equipment.

· Interface between the field organization and internal support structure by providing timely onsite technical assistance to Customers, Implementation and Sales

· Serve as a focal point for problem resolution assistance to subsidiary or distributor support

· Responsible for editing, writing, and modifying Service and Training manuals and SOPs

· Install, upgrade, repair, and maintain instrument systems in defined territory

· Provide technical support to staff, contractors and customers

· Manage the Service Territory including distributor’s service staff

· Respond to service requests and ensure customer satisfaction

· Manage service parts inventory levels

· Complete all required documentation in service tool (SFDC) same day as service

· Provide timely and accurate reports as requested

· Works in conjunction with other staff to coordinate new system placements, develop leads, promote upgrades and contract renewals etc.

· Maintains routine contact with existing customer base

· We provide training about our products but you bring your technical skills

Required Education and Experience

· Bachelor's degree in Engineering or equivalent military experience. (Electrical/Electronic Engineering, Mechanical Engineering, or medical device engineering preferred)

· 2+ years field engineering experience desired

· Familiarity with field alignments, electrical/electronics, or mechanical systems required

· Computer literacy a must

· Must be highly motivated and have strong problem-solving ability

· Excellent verbal and written communications skills

· Must have good technical writing abilities

· Must be able to work independently and as a team player with field alignments, electrical/electronics, and mechanical systems

· Knowledge and skills typically acquired through previous positions in fast-paced corporate environments which involved responsibility for similar work

· Travel requirement: 75% mostly by car but occasionally by airplane

· Ability to carry 50-pound tool case.

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