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Field Implementation Specialist - TEG

Haemonetics

Haemonetics

Pennsylvania, USA · Remote
Posted on Tuesday, July 9, 2024

We are constantly looking to add to our core talent. If you are seeking a career that is challenging and rewarding, a work environment that is diverse and dynamic, look no further — Haemonetics is your employer of choice.

Job Details

Accountabilities:

  • Provides services such as on-site installation, software and hardware configuration, product support, trouble shooting of Haemonetics equipment.

  • Works extensively with customer to validate analyzers.

  • Provides operator training for Haemonetics software and devices.

  • Supports analyzer testing and evaluating calibration reagents and QC controls.

  • Conducts tests using calibrated pipettes in a clinical, laboratory or research setting

  • Blood sample handling as it relates to hemostasis and coagulation testing

  • Lead, facilitate, coordinate, and track day-to-day activities required to ensure the project is completed on time.

  • Communicates progress and outcomes against tasks to internal and external stakeholders

  • Leads regular status meetings with project team.

  • Demonstrates effective communication and engagement with customer.

  • Ensures complete project closure including customer acknowledgement, equipment and materials reconciliation, and transition to Customer Support.

  • Utilizes time, project-and support-tracking tools.

  • Resolves and/or escalates issues in a timely manner.

  • Adheres to and follows Haemonetics policies and procedures.

  • Extensive overnight travel as required.

Requirements:

  • Experience implementing, using and supporting laboratory, medical technology or clinical solutions in healthcare required

  • Experience implementing and supporting laboratory, medical technology or clinical solutions in healthcare desired

  • IT and/or software implementation experience desired

  • Strong written and verbal communication skills required

  • Ability to travel up to 65%

  • West coast customer coverage-Candidates must be located near a major airport. Seattle, Las Vegas, Portland, Salt Lake City, Boise, Los Angeles, San Diego, Denver.

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