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Job Details

The Field Service Engineer ( FSE 2) will support the Blood Management Centers onsite in the field and provide support to our Blood Centers. This role will currently require residency North Carolina with flexibility to travel as needed.

Essential Functions:

• Assists with interfacing between the field organization and internal support structure by providing timely onsite technical assistance to Customers, Implementation and Sales

• Serve as a focal point for problem resolution assistance to subsidiary or distributor support

• Responsible for editing, writing, and modifying Service and Training manuals and SOPs

• Install, upgrade, repair, and maintain instrument systems in defined territory

• Provide technical support to staff, contractors and customers

• Manage the Service Territory including distributor’s service staff

• Respond to service requests and ensure customer satisfaction

• Manage service parts inventory levels

• Complete all required documentation in service tool (SFDC) same day as service

• Provide timely and accurate reports as requested

• Works in conjunction with other staff to coordinate new system placements, develop leads, promote upgrades and contract renewals etc.

• Maintains routine contact with existing customer base

• Accurately complete expense reports weekly

All listed tasks and responsibilities are deemed as essential functions to this position; however, business conditions may require reasonable accommodations for additional task and responsibilities.

Qualifications:

• BS in Electrical/Electronic Engineering, Mechanical Engineering, related degree with knowledge in the biotechnology/biomedical industry, or applicable military experience preferred.

• 2-5 years relevant experience

• Must be highly motivated and have strong problem-solving ability

• Excellent verbal and written communications skills

• Must have good technical writing abilities

• Must be able to work independently and as a team player

• Computer experience and literacy a must

• Familiarity with field alignments, electrical/electronics, and mechanical systems

• Knowledge and skills typically acquired through previous positions in fast-paced corporate environments which involved responsibility for similar work

• Travel requirement: 65% depending on geography and customer utilization.

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