We are constantly looking to add to our core talent. If you are seeking a career that is challenging and rewarding, a work environment that is diverse and dynamic, look no further — Haemonetics is your employer of choice.

Job Details

The Field Service Engineer (FSE 2) will support the Blood Management Centers onsite in the field and provide support to our Blood Centers. This role will currently require residency in or near Charlotte, NC with flexibility to travel as needed (please see travel requirement).

Essential Functions:

• Assists with interfacing between the field organization and internal support structure by providing timely onsite technical assistance to Customers, Implementation and Sales

• Serve as a focal point for problem resolution assistance to subsidiary or distributor support

• Responsible for editing, writing, and modifying Service and Training manuals and SOPs

• Install, upgrade, repair, a

• nd maintain instrument systems in defined territory

• Provide technical support to staff, contractors and customers

• Manage the Service Territory including distributor’s service staff

• Respond to service requests and ensure customer satisfaction

• Manage service parts inventory levels

• Complete all required documentation in service tool (SFDC) same day as service

• Provide timely and accurate reports as requested

• Works in conjunction with other staff to coordinate new system placements, develop leads, promote upgrades and contract renewals etc.

• Maintains routine contact with existing customer base

• Accurately complete expense reports weekly

• All listed tasks and responsibilities are deemed as essential functions to this position; however, business conditions may require reasonable accommodations for additional task and responsibilities.

• Qualifications:

• BS in Electrical/Electronic Engineering, Mechanical Engineering, related degree with knowledge in the biotechnology/biomedical industry, or applicable military experience preferred.

• 2-5 years relevant experience

• Must be highly motivated and have strong problem-solving ability

• Excellent verbal and written communications skills

• Must have good technical writing abilities

• Must be able to work independently and as a team player

• Computer experience and literacy a must

• Familiarity with field alignments, electrical/electronics, and mechanical systems

• Knowledge and skills typically acquired through previous positions in fast-paced corporate environments which involved responsibility for similar work

• Travel requirement: 65% depending on geography and customer utilization.

EEO Policy Statement

Pay Transparency:

The base pay actually offered to the successful candidate will take into account, without limitation, the candidate’s location, education, job-knowledge, skills, and experience in prior relevant roles. Incentives may also be provided as part of Haemonetics’ employee compensation. For sales roles, employees will be eligible for sales incentive (i.e., commission) under the applicable plan terms. For non-sales roles, employees will be eligible for a discretionary annual bonus, the target amount of which varies based on the applicable role, to be governed by the applicable plan terms. Employees may also be eligible to participate in the Company’s long-term incentive plan, with eligibility and target amount dependent on the role.

In addition to compensation, the Company offers a competitive suite of benefits to its employees, including without limitation, a 401(k) with up to a 6% employer match and no vesting period, an employee stock purchase plan, “flexible time off” for salaried employees and, for hourly employees, accrual of three to five weeks’ vacation annually (based on tenure), accrual of up to 64 hours (annually) of paid sick time, paid and/or floating holidays, parental leave, short- and long-term disability insurance, tuition reimbursement, and/or health and welfare benefits.

Depending on your location, you may be eligible for more detailed information related to the compensation and benefits related to this job posting. If you believe you may be entitled to such information by law, you may contact 1-781-348-7777, Monday through Friday, 7:30 a.m. – 5 p.m. ET or email AskHR@Haemonetics.com.

The base salary range for this role is: