at HotDoc Online Pty Ltd • Melbourne, Victoria 3000 • Full-time • Hybrid • posted 13 Jan 2026

Customer Service

Melbourne, VIC, Australia

HotDoc is Australia's largest and most trusted patient engagement platform. We take pride in helping over 21,000 practitioners connect with more than 9 million patients.

The HotDoc platform includes: online bookings, recalls, reminders, check-in, place in queue, online processing of repeat prescription requests, and Inform (a tool designed to encourage patients to take a more proactive interest in preventative health and chronic disease management).

HotDoc also provides free monthly webinars where practice managers, GPs, nurses, and medical receptionists can earn CPD points. With over 20,000 registrations last year alone, HotDoc's webinar series is the highest attended healthcare webinar series in Australia.

Interested in a career at HotDoc? Visit our careers page: https://apply.workable.com/hotdoc/

Melbourne VIC, Australia

HotDoc

Voice of Customer (VoC) Specialist

Established in 2004, PFG was founded by the former owners and managers of Hambrecht & Quist's venture lending business, which was started in 1983. Founders Don Campbell and Andrew Kahn have over 25 years working together providing loans to emerging technology and life science companies. Together as a team, the founding partners have financed over 137 technology and life science companies dating back to mid to late 1980's including, for example, equipment leases to Sybase and AOL. Throughout the 1980's and 1990's, they provided debt financing as part of the investment banking firm, Hambrecht and Quist. Four years after Hambrecht and Quist was acquired by Chase Manhattan Bank and subsequently merged with JP Morgan, Andrew and Don formed Partners for Growth and partnered with Silicon Valley Bank to continue to provide debt solutions that are not available through traditional commercial lending providers.

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Voice of Customer (VoC) Specialist