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Senior Engineer, Global Quality Management System



Quality Assurance
Liberty Lake, WA, USA
Posted on Tuesday, July 2, 2024

For decades, Itron has been delivering critical energy and water infrastructure services to customers around the globe--and we are just getting started. Join us and help design the future of resource management.

Itron is transitioning our quality practices and processes to a standardized global Quality Management System and ISO certification and is seeking a Global QMS Sr. Engineer to support this change. The role will develop and support the l Itron QMS and drive the Global Itron ISO Multi Certification.

Duties & Responsibilities:

  • Drive deployment of Global Itron QMS architecture for policies, SOPs, work instructions, records and other associated documents to ensure compliance to the QMS
  • Develop - Global QMS processes, own and drive QMS quality procedure definition and deployment
  • Drive quality reporting and management review process
  • Communicate, train and coach the quality organization on QMS procedure, work instruction and associated documents.
  • Help develop training curriculum, help determine model and type of training to support procedure process owners
  • Drive global ISO multi-certification deployment and certification. Own ISO 90001 certification and support ISO 14001 and 270001
  • Coordinate and direct external 3rd party registration/surveillance audit globally
  • Own readiness for all internal and external quality audits with the site QMS Managers.
  • Measure effectiveness of training on QMS
  • Ensure Periodic Review of Quality Documentation
  • Partner with Regulatory Team to ensure coverage of relevant regulatory requirements in QMS

Position challenges:

  • Deploy standardized processes across the global organization.
  • Maintain the integrity of the certified quality system requirements with lean, cost-effective strategies that meet the organization’s needs.
  • Advocating as the "voice of the customer" demanding the highest quality expectations from the organization.

Supervision exercised:

  • Internal Audit Team
  • QMS / ISO local site owners
  • QMS processes owners

Required Skills & Experience:

  • 10+ years of Quality Engineering experience.
  • 5+ years’ experience managing a certified quality management system
  • Quality engineer experience with technical understanding for products content and quality technics
  • Experience in defining and deploying Processes, building and managing a global QMS


  • Project management experience.
  • Certified Quality Engineer preferred
  • ISO 9001 Lead Auditor

Education: Bachelor’s degree or equivalent work experience

Location: This is a hybrid role with occasional travel to global manufacturing or design sites.

  • Liberty Lake, WA
  • Oconee, SC
  • Raleigh, NC
  • Austin, TX

Travel: up to 15%

This is a safety sensitive role.

Itron is committed to building an inclusive and diverse workforce and providing an authentic workplace experience for all employees. If you are excited about this role but your past experiences do not perfectly align with every requirement, we encourage you to apply anyway. In the end, you may be just who we are looking for!

The successful candidate's starting salary will be determined based on permissible, non-discriminatory factors such as skills and experience. Liberty Lake, WA: The annual base salary ranges from $96,000 - $184,000. This position also includes a competitive benefit package including; financial, social, health and wellbeing programs, paid vacation, 401k matching, employee stock purchase program, hybrid work schedule, and more!

Itron is an Equal Opportunity, Affirmative Action Employer. Qualified applicants are considered without regard to race, color, religion, sex, age, national origin, citizenship, sexual orientation, marital status, pregnancy, medical condition, veteran status, disability, genetic information, gender identity or other characteristics protected by law. If you require an accommodation in order to apply to this position, please contact your local recruiting representative at 1-800-635-5461 or email Accessibility@itron.com.

Itron enables utilities and cities to deliver critical infrastructure services safely, securely and reliably to communities in more than 100 countries. Our portfolio of smart networks, software, services, meters and sensors helps our customers better manage electricity, gas and water resources for the people they serve. By working with our customers to ensure their success, we help improve the quality of life, ensure the safety and promote the wellbeing of millions of people around the globe. Itron is dedicated to creating a more resourceful world. Join us: www.itron.com.