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Job Title: Site Reliability Engineer

Job Summary: We are looking for an experienced Network Operations Engineer to work mid-shift US time and be a key member of Itron’s Global Operations Center. You will support business-critical applications, networks, and their availability. The ideal candidate must have a minimum of 7+ years of experience in Java application support on Linux platforms, deep knowledge of 24/7 network operations with strong communication and technical skills and the ability to work with both internal and external customers.

Key Responsibilities:

· 24x7 Monitoring and Support:

o Monitor and maintain the performance and availability of applications, networks, and Linux servers.

o Respond to alerts, incidents, and service requests, providing Tier 1 and Tier 2 support.

· Application Support:

o Troubleshoot and resolve application issues, particularly in Linux environments.

o Work with development and infrastructure teams to ensure seamless application operations.

o Manage application deployments and updates, ensuring optimal performance and security.

o Participate in Changes related to configuration, application upgrade, Certificates renewal, etc.

o Manage Linux based applications, ensuring performance, and reliability.

o Automate repetitive tasks using shell scripting or other tools.

o Perform system administration tasks like user management and system monitoring.

· Network Operations:

o Monitor network performance and troubleshoot issues to maintain network stability.

o Collaborate on network changes and upgrades, ensuring minimal disruption.

· Customer Interaction:

o Serve as the primary point of contact for both internal and external customers regarding application, network, and Linux system issues.

o Communicate effectively to resolve issues and provide updates.

o Build strong customer relationships to ensure satisfaction.

· Incident Management:

o Lead incident resolution, coordinating with various teams as necessary.

o Conduct root cause analysis for major incidents and implement corrective actions.

o Document and report incidents in line with company policies.

· Continuous Improvement:

o Identify opportunities to enhance processes, systems, and tools.

o Contribute to the development of SOPs and best practices.

o Mentor junior team members and share knowledge.

Qualifications:

· 7+ years of experience in Java application support on Linux platform with 24X7 network operations center

· Strong Linux skills, including shell, python scripting and troubleshooting.

· Proficient in networking (TCP/IP, DNS, DHCP) and network monitoring tools.

· Familiarity with ITIL and incident management practices.

· Excellent problem-solving and analytical skills, with strong communication abilities.

Working Conditions:

· Must be willing to work in a 24x7 environment, including weekends, holidays, and on-call shifts.

· Flexibility to work non-standard hours as needed.

· Hours will be weekdays, 4 days on, 3 days off, 2pm-12am CST US time (10 hr shift)

Itron is committed to building an inclusive and diverse workforce and providing an authentic workplace experience for all employees. If you are excited about this role but your past experiences don't perfectly align with every requirement, we encourage you to apply anyway. In the end, you may be just who we are looking for!

The successful candidate's starting wage will be determined based on permissible, non-discriminatory factors such as skills and experience.

Itron is proud to be an Equal Opportunity Employer. If you require an accommodation to apply, please contact a recruiting representative at 1-800-635-5461 or email Accessibility@itron.com.

Itron is transforming how the world manages energy, water and city services. Our trusted intelligent infrastructure solutions help utilities and cities improve efficiency, build resilience and deliver safe, reliable and affordable service. With edge intelligence, we connect people, data insights and devices so communities can better manage the essential resources they rely on to live. Join us as we create a more resourceful world: www.itron.com