Koala’s mission is: Better furniture experiences, designed with the World in mind. Combining customer-centric products, a world-class technology and fulfillment platform, incredible customer service and social good; we are changing the way people buy and enjoy furniture to create happier, healthier habitats.

Why we have this role @ Koala

At Koala, our foundational commitment to customer obsession drives every aspect of our operations. The Customer Experience Improvement Manager role is pivotal in this mission, focusing on the identification and leadership of strategic initiatives that enhance our operational efficiency and customer satisfaction. Collaborating closely with the Director of Customer Experience, this role will spearhead projects that directly impact key performance indicators, including operational efficiency, customer satisfaction scores from targeted surveys, and cost-effectiveness. This position is not just about maintaining standards but elevating every touchpoint in our customer journey to ensure that every interaction with Koala exceeds expectations.