Koala’s mission is: better furniture experiences, designed with the World in mind. Combining customer-centric products, a world-class technology and fulfillment platform, incredible customer service, and social good; we are changing the way people buy and enjoy furniture to create happier, healthier habitats.

Why we have this role @ Koala

We are looking for a Customer Experience Manager who is passionate about creating memorable experiences for our customers at every touchpoint. In this role, you will be responsible for developing and implementing digital and real world strategies to a market-leading experience. The ideal candidate will have a strong background in e-commerce customer experience and won’t be afraid to roll up their sleeves and work on the tools as we scale. The candidate will be experienced in utilizing technology and automation to deliver exceptional viral customer experiences.