Kredivo is a high-growth fintech company that is passionate about using big data analytics, machine learning, and cutting-edge technology to revolutionize the way people use credit card. To continue our success story, we are looking for a Account Management, Manager to primarily support our client portfolio. This role will need to focus on our customer experience and life-cycle and ensure that our customers are using Kredivo’s platform effectively and maximizing on our robust features to guarantee they get the most value.

What you'll do:

• Analyze how to grow transaction with the merchant/partner
• Liaise & day to day management with merchant/partner
• Work across functions in Business Development Team on merchant success, ensuring timely communication & merchant visibility.
• Setting partner/merchant priorities, promo planning & user education.
• Provide merchant transaction report by weekly, monthly and quarterly
• Assist the BD in establishing business test practices.
• Target service improvement to stores, oversee optimum visibility.
• Assist in merchant quarterly reviews & analytics.

About you:

• Minimum Bachelor's degree (preferably from Business / Management Graduate).
• Minimum 4 years of working experience in Business Development, Sales or Account Management.
• A big passion on engaging customers and expanding their use cases through our product.
• Strong attention to detail and excellent analytical skills. You need to be comfortable with data.
• Has experience in process improvement and project management.
• Has experience with process documentation and SOP Creation.
• Has experience in working in multifunctional team.
• Knowledge of methods of process mapping and design.
• Proficient in Microsoft office (Word, Excel, Power Point)

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