About the job:

• Manage day-to-day relationships with merchants
• Drive business growth and transaction performance from existing merchants
• Monitor merchants performance, campaign execution, and operational issues
• Identify upselling, cross-selling
• Coordinate with internal stakeholders including Product, Marketing, Operations, Risk, and Finance
• Analyze performance metrics and provide actionable business insights
• Handle partner escalations and ensure timely issue resolution
• Prepare business reviews, presentations, and strategic recommendations
• Negotiate commercial terms and partnership initiatives when required

About you:

• Bachelor’s degree in Business, Marketing, Management, or related field
• Minimum 2–5 years of experience in Account Management, Business Development, Partnership, or Sales
• Experience handling merchants
• Strong communication, negotiation, and stakeholder management skills
• Strong analytical and problem-solving capabilities
• Comfortable working with data and performance tracking
• Able to manage multiple accounts and priorities simultaneously
• Proactive, detail-oriented, and target-driven
• Experience in fintech, banking, e-commerce, retail, or consumer financing industry is a plus
• Proficient in Microsoft Excel and PowerPoint/Google Slides

Preferred qualifications:

• Experience managing merchants
• Strong commercial and business acumen
• Ability to work cross-functionally in a fast-paced environment
• Familiarity with reporting dashboards

Soft skills:

• Relationship management
• Communication and presentation skills
• Ownership mindset
• Strategic thinking
• Collaboration and teamwork
• Adaptability and execution focus

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